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Panda Express

From Consumer Rights Wiki
Revision as of 18:59, 13 March 2026 by SquidthePlummer (talk | contribs) (added link and see also, also removed 1 incident previously due to incident revolving around its parent company)
Panda Express
Basic information
Founded 1983
Legal Structure Subsidiary
Industry Food
Also known as
Official website https://www.pandaexpress.com/

An introductory paragraph starting with "Panda Express is a ...[1]". When writing the article, insert text in the space below this box, and then delete this tip box (and the other tip boxes below). In the visual editor, just click on a box and press backspace to delete it. In the source editor, simply delete the double curly brackets, and the text inside them.

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Panda Express is also, you guessed it, a company =]

Consumer-impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

  • User Freedom
  • User Privacy
  • Business Model
  • Market Control

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Incidents

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Panda Express category.

Mishandling Carbon Dioxide on Soda Machines

In 2025, Panda Express was hit with a civil lawsuit in Riverside County Supreme Court after an investigation showcased the company's dangerous handling of Carbon Dioxide in carbonated fountain beverage system across 500 locations in California, which can result in severe health implications or death. The lawsuits claims the company failed to provide Carbon Dioxide training to employees and failure to disclose employee training information. A $1.056 million settlement was reached on November 20, requiring Panda Express pay "$881,925 in civil penalties, $100,000 in supplemental environmental projects, and $75,000 in cost reimbursement."[2][3]

Hidden Driver Delivery Fee Charge

On July 1, 2021, a lawsuits was filed by Natasha Scott against Panda Express after promising a $2.95 delivery fee to customers via their website and mobile app around early 2020, however the company applies a "Service Fee" (represented as Tax and Fees on ordering screens) that charge customers 10% extra exclusively on food delivery orders. Additionally, the company failed to notify consumers of the "Service Fee", claiming it was for a "digital experience".[4] On November 20, 2023, the company reached a $1.4 million settlement that requires the company compensate customers who ordered between July 17, 2020, and February 16, 2022 up to $10.[5]

See also

References

  1. ↑ ref goes here
  2. ↑ "Panda Express Restaurant Group, Inc., Ordered to Pay Over $1 Million for Hazardous Materials Business Plan Violations". Office of The District Attorney Country of Riverside. 2 December 2025. Retrieved 13 March 2026.{{cite web}}: CS1 maint: url-status (link)
  3. ↑ Jennings, Lisa (4 December 2025). "Panda Express to pay $1M to settle charges of mishandling beverage station carbon dioxide". Restaurant Buisness. Retrieved 13 March 2026.{{cite web}}: CS1 maint: url-status (link)
  4. ↑ Rizzi, Corrado (9 July 2021). "Panda Express Hit with Class Action Over Allegedly Hidden Service Charge on Delivery Orders". ClassAction. Retrieved 12 March 2026.{{cite web}}: CS1 maint: url-status (link)
  5. ↑ "Panda Express delivery fees $1.4M class action lawsuit settlement". Top Class Action. 28 August 2023. Retrieved 13 March 2026.{{cite web}}: CS1 maint: url-status (link)
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