Consumer Rights Act 2015
The Consumer Rights Act 2015 (CRA 2015) is a UK Act of Parliament that consolidates and modernises consumer protection law in the United Kingdom. It came into force on 1 October 2015, replacing several earlier pieces of legislation including the Sale of Goods Act 1979, the Supply of Goods and Services Act 1982, and the Unfair Terms in Consumer Contracts Regulations 1999.[1] The Act establishes statutory rights for consumers purchasing goods, digital content, and services, and introduces strengthened protections against unfair contract terms.
Key provisions
Part 1: Goods, digital content and services
Part 1 establishes that goods sold to consumers must be of satisfactory quality, fit for purpose, and as described. Where goods do not meet these standards, consumers are entitled to a tiered system of remedies: a full refund within 30 days of purchase, repair or replacement thereafter, and a price reduction or final right to reject if repair or replacement fails.[2]
The same Part covers services, requiring that they be performed with reasonable care and skill, for a reaso
- ↑ "Consumer Rights Act 2015". legislation.gov.uk. Archived from the original on 2026-01-01. Retrieved 2026-03-17.
- ↑ "Consumer Rights Act 2015 (Briefing Paper SN06588)" (PDF). House of Commons Library. Archived from the original (PDF) on 2026-01-01. Retrieved 2026-03-17.