Starlink

Starlink
Basic information
Founded	2015-01
Legal Structure	Private
Industry	Telecommunications
Also known as
Official website	https://www.starlink.com/

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Starlink is an American satellite internet service provider operated by Starlink Services, LLC.

Consumer impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

User Freedom
User Privacy
Business Model
Market Control

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Incidents

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Starlink category.

Removal of pause feature (2025)

Main article: Starlink replaces subscription pause with $5/mo low speeds

On August 13, 2025, Starlink announced a terms of service change that modified the "Pause" feature for their satellite internet plans. The feature that previously allowed users to pause their internet subscription at no cost would be removed, replacing it with a new feature called "Standby Mode." This alternative feature allows users to maintain low speed internet access, with speeds around 500kb/s for $5USD a month. The changes are due to take effect 30 days after the initial notice to users, on September 12 2025.^[1]^[2]

Price increase (2026)

In May 2026, Starlink alerted a group of Starlink Mini customers that the price of the 'Standby Mode' was being increased to $10/month.^{[citation needed (16 May 2026)]} Customers wishing to utilize their Starlink intermittently, as was part of the original feature set when purchased, are now forced to either pay $10/month or cancel their account and subscription completely.^{[citation needed (16 May 2026)]} The cancellation and future reinstatement of service is harder to accomplish, and especially in emergencies where access to the Starlink web site might be difficult or impossible. Many customers purchased Starlink products with the express need for an intermittent access plan, which was advertised as part of the product capability — the capability that is now, for many, too expensive.

Products

This is a list of the company's product lines with articles on this wiki.

Example product line one (release date): Short summary of the product's incidents.
Example product line two (release date):