Talk:Now TV

Buy and Keep - Sky Group

Sky's "Buy & Keep" service is marketed as allowing customers to purchase individual movies and Sky Box Sets for permanent ownership. Per Sky's own help documentation:

"Buy & Keep lets you buy movies and Sky Box Sets. When you buy something, it's yours to keep"

https://www.sky.com/help/articles/about-buy-and-keep-rentals

I can only talk from the experience of a customer of Sky Ireland a subsidiary of Comcast owned Sky UK. As a previous long term customer of 15+ years we had availed of their "Buy & Keep" service for movies and box sets. However the regular service grew increasingly expensive to the point that our monthly subscription for our plan was costing 3 to 4 times as much as the deal for new customers.

We attempted to negotiate a reduced rate across several calls to retention/customer service; the lowest rate offered was still more than double the equivalent new-customer price. Because we left the service, their equipment had to be returned which meant we lost access to all the purchased and downloaded movies and box sets that we had acquired though the Buy & Keep service.

I believe customers should be able to log in to the Sky website using their account and download the movies or tv shows that were paid for, otherwise how have they been bought as opposed to rented?

Discussion Points: If access to "purchased" Buy & Keep content depends on maintaining an active, separately-billed subscription, in what meaningful sense has the customer "bought" and been able to "keep" that content? Should such content be downloadable or otherwise accessible independent of subscription status, given the "keep" terminology used in Sky's own marketing? ~2026-745 (talk) 11:24, 2 July 2026 (UTC)