Cerberus

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Cerberus Phone Antitheft^[1] is an app designed to be a suite of services centered on security, developed by LSDroid.

Anti-consumer practices

Recently the application has faced controversy over expiring licenses that were sold as being "lifetime", and are alleged to delete complaints from forum.^[2] The company started by cancelling free subscriptions in 2015,^[3] then in 2019 went on to cancel the paid "lifetime" subscriptions for all users.^[4]

Users initially received an email on 20 February 2018, notifying them of a new app that would require a subscription plan. However users were reassured that their purchased lifetime license for the anti-theft app would still continue to function.

Users then received another email on 5 February 2019, notifying them of new functionality of the app that would require a subscription plan. However users were reassured that their purchased lifetime license for the anti-theft app would still continue to function:

Then without any further communication, on 20 December 2019 users were notified that their paid "lifetime" subscriptions would expire soon, and that they needed to buy a licence if they wanted to continue using the software they'd already paid for:

These actions led to a backlash from paying users on forums,^[5] Reddit,^[6] and review sites.^[7] However, no major news sources covered the backlash.

References

[1] ttps://www.cerberusapp.com/

[2] ttps://www.androidpolice.com/2019/12/21/cerberus-paid-lifetime-license-expiration

[3] ttps://www.androidpolice.com/2015/08/20/many-cerberus-free-lifetime-licenses-are-expiring-in-a-few-days-because-developers-gotta-eat/

[4] ttps://androidcommunity.com/cerberus-starts-expiring-paid-lifetime-licenses-20191223/

[5] ttps://www.neogaf.com/threads/android-security-app-cerberus-gives-out-free-lifetime-licenses-revokes-later.1111712/

[6] ttps://www.reddit.com/r/androidapps/comments/eehsmz/cerberus_app_collective_complaint_lifetime/?rdt=36871

[7] ttps://www.trustpilot.com/review/www.cerberusapp.com

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