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3B CPAP Devices (3b Medical) (ReactHealth)
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A company formerly known as 3B Medical, now operating as React Health, previously offered a free online platform that allowed users of its CPAP and BiPAP machines to upload device files and view detailed usage and compliance data. This service was accessible through a public website and enabled patients to independently review their therapy information without relying on a durable medical equipment (DME) provider or physician’s office. The former URL to the software (https://icodeconnect.com/) now states the users should contact the new website.
Following the company’s rebranding to React Health, the online service was discontinued for the general public. Machine owners were directed instead to access their data through third-party services, often involving additional costs and administrative steps. The company now provides an official mobile application, but the app requires offers only limited information compared to the discontinued web platform.
Many patients prefer to avoid dealing directly with DME companies, as these providers often charge significantly higher prices for replacement masks, tubing, and other CPAP supplies compared to online retailers. By discontinuing the free data service, patients are effectively pushed back into interacting with DMEs or third parties, undermining their ability to independently manage their therapy.
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This is a list of all consumer-protection incidents related to this product line. Any incidents not mentioned here can be found in the 3B CPAP Devices (3b Medical) (ReactHealth) category.
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