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Elgato forces Stream Deck users to sign up

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Elgato has removed the option to download or update plugins from their marketplace for their product, Stream Deck, without an Elgato account. Following this change, Stream Deck users must have an account to add content to their device this way.[1][2]

Background

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Until Stream Deck software version 6.4, the user could install any plugin without an account. Following the 6.4 update, the plugin installation process changed. Requiring the user to signup for an Elgato account to access the Elgato Marketplace to download or update plugins. The company provides instructions for that on their support site.[3]

[Incident]

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Elgato's response

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They allow for plugin side-load. It's inconvenient and sometimes impossible to do. In order to do so, developer has to release plugin via different channel than marketplace, e.g. GitHub.

Lawsuit

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Claims

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Rebuttal

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Outcome

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Consumer response

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References

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  1. ↑ Leigh, Caleb (2023-10-24). "Stream Deck and Marketplace - Your Questions Answered". Elgato Marketplace. Archived from the original on 2026-03-02. Retrieved 2026-03-02.
  2. ↑ u/darthmarth37 (2023-11-03). "Updating plugins on Stream Deck 6.4 without an account". Reddit. Archived from the original on 2026-03-02. Retrieved 2026-03-02.{{cite web}}: CS1 maint: numeric names: authors list (link)
  3. ↑ "Elgato Stream Deck — Download and use Plugins". Elgato. Archived from the original on 2026-03-02. Retrieved 2026-03-02.
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