Octopus Energy

Octopus Energy
Basic information
Founded	2016
Legal Structure	Private
Industry	Renewable energy, Gas, Electricity, Solar power products, Solar Installer
Official website	https://octopus.energy

⚠️ Article status notice: This Article's Relevance Is Under Review

This article has been flagged for questionable relevance. Its connection to the systemic consumer protection issues outlined in the Mission statement and Moderator Guidelines isn't clear.

If you believe this notice has been placed in error, or once you have made the required improvements, please visit the Moderators' noticeboard or the #appeals channel on our Discord server: Join Here.

Notice: This Article's Relevance Is Under Review

To justify the relevance of this article:

Provide evidence demonstrating how the issue reflects broader consumer exploitation (e.g., systemic patterns, recurring incidents, or related company policies).
Link the problem to modern forms of consumer protection concerns, such as privacy violations, barriers to repair, or ownership rights.

If you believe this notice has been placed in error, or once you have made the required improvements, please visit either the Moderator's noticeboard, or the #appeals channel on our Discord server: Join Here.

Octopus energy is a UK energy supplier that took the market by providing a better level of customer service, they are highly rated on consumer review sites, particularly compared to the older suppliers like British Gas, Scottish Power etc.

Consumer-impact summary

User freedom

Though they offer tarifs that allow flexibility for battery owners, the 'Flux' tariff. The website states this is open to all, as long as the system is capable. There is no exclusion for DIY or any other type of battery mentioned on the website.

When you call to sign up, they only offer those for particular brands or manufacturers battery systems. This would include the systems they install, plus products from some selected manufacturers, a DIY battery system would not qualify for any special tarifs. That is disappointing for owners of battery systems from others/DIY battery systems, and means they miss out on considerable savings. Octopus will miss out on returning stored solar to the grid during peak times, increasing reliance on high carbon electricity. ^[1] ^[2]

It is not very clear from the website that with a DIY battery storage system you cannot access any of the enhanced tarifs, you need to call the solar team on 0808 196 6842. They were quite clear that the solar with battery tariff was only available with systems they install, or specific manufacturers battery products. A further call will be made, to confirm and if permission is given to record it, be made available here.

The flux tarif page says this ^[3]

You need solar panels to be eligible for Octopus Flux, but they don't need to have been installed by us. If you're in the process of getting them installed, we can still start your switch.

It would be preferable to make it clear that only some battery systems can apply, and list them if possible.

User Privacy

Octopus claim "Fairer: Clear bills, simple emails, and transparent prices. We look after customers, and fight for everyone: highlighting suppliers' dirty tactics and campaigning for protections like the energy price cap."

Information from ^[4] and customer experience.

Business model

Info from octopus to be added from ^[1]

Market Control

Octopus are the largest single energy supplier in the UK, bigger even than British Gas. So far they haven't been very monopolistic.

Incidents

Add one-paragraph summaries of incidents below in sub-sections, which link to each incident's main article while linking to the main article and including a short summary. It is acceptable to create an incident summary before the main page for an incident has been created. To link to the page use the "Hatnote" or "Main" templates.

If the company has numerous incidents then format them in a table (see Amazon for an example).

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Octopus Energy category.

Example incident one (date)

Main article: link to the main CR Wiki article

Though they offer tarifs that allow flexibility for battery owners, they only offer those for particular brands or manufacturers battery systems. This would include the systems they install, plus products from some selected manufacturers, a DIY battery system would not qualify for any special tarifs.

It is not until you call them to try to sign up for the 'flux' tariff for example that you are told that only some manufacturers battery systems are allowed, this is counter to what is stated on the company website.

Example incident two (date)

...

Products

This is a list of the company's product lines with articles on this wiki.

Example product line one (release date): Short summary of the product's incidents.
Example product line two (release date):