OtO Lawn discontinues solutions program

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OtO Lawn is a company known for its smart irrigation and lawn care technology. Their OtO Lawn Solutions subscription model was discontinued during January 2025. Devices that were part of the subscription model no longer work. Features that were part of the subscription model no longer work with OtO devices. All active subscriptions and app support for solution installations and applications were canceled. This abrupt move has left consumers with unused solutions and concerns about the sustainability and transparency of the company's business model.

Background

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Incident

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Consumers were emailed about the sudden change. OtO said in the email that discontinuing the Solutions Program will allow the company to focus on core irrigation technology.

With app support removed, consumers are left to manually manage their remaining solutions. Hardware devices that were specific to the subscription model were made useless and can be refunded or got dispose of.

OtO Lawn's response

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In an email from the Founder and CEO announcing the discontinuation that was shared on Reddit, customers were told to refer to product labels and SDS for usage and disposal of Solutions. OtO’s customer service (Archived) be contacted for questions.

Lawsuit

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As of November 2025, there has not been a lawsuit for discontinuing the program. A user on Reddit claims that the products do not meet EPA requirements and suggesting this is the reason for discontinuation of the service.

Consumer response

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Customers had the expectation of continued service. They feel shortchanged and had mixed success with refunds. Some customers worry that if OtO were to shut down its app entirely, they may lose the ability to operate their smart sprinklers altogether. Since OtO’s system relies on app connectivity, any disruption or discontinuation of the app could render the hardware useless.