Resetting your Apple Account's password
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Consumer response[edit | edit source]
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Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.
Resetting your Apple Account's password without an Apple device forces you through an arbitrary review process that they state can take multiple days for them to verify your identity before allowing you to reset your password.
Background[edit | edit source]
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Information about the product/service history to provide the necessary context surrounding the incident
[Incident][edit | edit source]
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Upon attempting to reset your Apple Accounts password, you are prompted to do so using an Apple device, someone else's Apple device, or an Apple device at an Apple Store. Then when you state you are unable to do so, you are challenged with verify the phone number on the account, and a text 2FA code, and then another 2FA code through the accounts email. And only after verifying that data from three sources do they tell you, to wait a whole day for them to review your request to determine if they will let you reset your account password.
This arbitrary time period for Apple to verify your request to reset the password to your account is excessive and completely useless as you've verified 1 point of data associated with the Apple Account, and 2 2FA codes. (1 2FA code through the verified phone number, and 1 2FA code to the email associated with the Apple Account.)
Consumer response[edit | edit source]
This section is incomplete. This notice can be deleted once all the placeholder text has been replaced.
Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.
References[edit | edit source]
This section is incomplete. This notice can be deleted once all the placeholder text has been replaced.