Consumer Rights Wiki

Tim Hortons

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Tim Hortons Inc., also known as Tim's, Timmies or Timmy's, is a Canadian coffee and restaurant chain that is a subsidiary of Restaurant Brands International.[1] The company operates worldwide with over 5,500 and contains a net income of $938 million as of 2023.

Tim Hortons
Basic information
Founded 17 May 1964
Legal Structure Public subsidiary
Industry Food
Also known as
Official website https://www.timhortons.com/

Consumer impact summary

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Overview of concerns that arise from the conduct towards users of the product (if applicable):

  • User freedom
  • User privacy
  • Business model
  • Market control

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Incidents

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This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Tim Hortons category.

App collects geo-location data regardless of usage (2020)

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Main article: Tim Hortons app collects user data without consent

Office of the Privacy Commissioner of Canada conducted in investigation in June 2020, releasing its findings on 1 June 2022 that showcased Tim Hortons' mobile app was collecting geo-location data from customers (even if it was turned off). This resulted in a lawsuit that ended with the company being required to delete location data and establish a privacy management program.[2][3]

Products

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This is a list of the company's product lines with articles on this wiki.

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See also

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References

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  1. ↑ "Tim Hortons® Franchising – International". Tim Hortons. Archived from the original on 16 Feb 2026. Retrieved 6 Mar 2026.
  2. ↑ Reed, Brian (10 June 2022). "What We Can Learn from the Tim Hortons Mobile Privacy Debacle". CPO magazine. Archived from the original on 16 Aug 2022. Retrieved 6 Mar 2026.
  3. ↑ Cox, Joseph (1 Jun 2022). "Canada's Beloved Tim Hortons Spied on Everyone Who Used Its App, Regulator Says". Vice. Archived from the original on 28 Aug 2024. Retrieved 6 Mar 2026.
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