Nissan shuts 2G car service in UK

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Nissan is shutting down its 2G app for older electric cars in the UK, starting April 2024.

Background

Mobile Network Operators (MNOs) in the UK have confirmed that 2G services will be phased out by the end of the decade, though individual operators are discontinuing these services at different times, according to Nissan. While Nissan is preparing for the phase-out, the UK government has set a deadline of 2033 for operators to completely switch off 2G services.

App support

The shutdown affects approximately 3,000 Nissan Leaf and e-NV200 vehicles manufactured before 2016. These early models rely on the 2G network for connectivity. While around half of these vehicles are active users of the app, they will lose remote functionality after the shutdown. However, key features such as the Climate Control Timer and Charging Timer will remain accessible directly through the car's navigation system.

Nissan's response

Nissan stated to the BBC:

The NissanConnect EV app currently linked to Nissan Leaf and e-NV200 vehicles produced up until 2016 will shut down from 1 April 2024 in preparation for the 2G technology sunset. Owners will, however, still be able to use key features such as Climate Control Timer and Charging Timer directly from their car's Navigation System.

Consumer response

Customers have expressed frustration and disappointment, telling the BBC they were not informed about the app's discontinuation and did not expect such a sudden withdrawal of services.