Cloudflare forces consumers onto higher tiers with threats of shutdowns

This article will cover Cloudflare's unsavory behavior when it comes to upselling their enterprise plans. Despite of what the customer may think, the decision is not optional; rejecting their offers one to many times may encourage Cloudflare to shutdown your site along with disabling your account until you agree to the "deal" that was offered.

Background

Information about the product/service history to provide the necessary context surrounding the incident

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.

[Incident]

Change this section's title to be descriptive of the incident.

Impartial and complete description of the events, including actions taken by the company, and the timeline of the incident coming to the public's attention.

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.

[Company]'s response

If applicable, add the proposed solution to the issues by the company.

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.

Lawsuit

If applicable, add any information regarding litigation around the incident here.

Claims

Main claims of the suit.

Rebuttal

The response of the company or counterclaims.

Outcome

The outcome of the suit, if any.

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.

Consumer response

Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.

References

User documented experience - robindev.substack.com - accessed 3/30/2025
Customer concerns over possible deceptive pricing and free bandwidth - news.ycombinator.com - accessed 3/30/2025
Customer distrust after Cloudflares shady pitch to enterprise - news.ycombinator.com - accessed 3/30/2025
User fed up with excuses to upsell plans - news.ycombinator.com - accessed 3/30/2025
Paying Customer restricted without warning - news.ycombinator.com - accessed 3/30/2025
Cloudflare's lack of transparency restricting sites without notifying the customer - news.ycombinator.com - accessed 3/30/2025

Add a category with the same name as the product, service, website, software, product line or company that this article is about.

The "Incidents" category is not needed.

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.