Samsung

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Samsung is a South Korean Multinational Conglomerate founded in 1938. Their product portfolio ranges from consumer electronics to heavy equipment. However, Samsung's Anti-consumer, and Anti-competitive business practices have raised numerous concerns over the years.

Summary of Anti-consumer practices

Samsung has been criticized for its anti-consumer practices, including opposing pro-consumer legislation in the United States. The Company also retroactively implemented forced arbitration clauses in a mid-cycle update to its OneUI 5 Android Software, limiting users' legal power. Samsung also imposes strict conditions on its "authorized" repair vendors, such as requiring technicians to fully dismantle devices, and submit handwritten letters if they encounter non-genuine parts during repairs.

Other allegations include unethical practices like paying technicians to deliberately damage customers' TVs with tools to void warranties, and astroturfing online.

References

1. https://www.youtube.com/watch?v=cyWlACuhqNg
2. https://www.404media.co/samsung-requires-independent-repair-shops-to-share-customer-data-snitch-on-people-who-use-aftermarket-parts-leaked-contract-shows/
3. https://www.ibtimes.com/samsung-caught-astroturfing-taiwanese-ftc-fines-galaxy-s4-maker-340000-fake-negative-reviews-htc