Samsung

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Samsung is a South Korean Multinational Conglomerate founded in 1938. Their product portfolio ranges from consumer electronics to heavy equipment.

Consumer Protection Profile

Concerns have been raised over Samsung's business practices that some have described of as Anti-consumer^{[citation needed]}, and Anti-competitive.^{[citation needed]}

Examples of Anti-consumer practices

• Oposition of pro-consumer legislation in the United States^{[citation needed]}
• Retroactive implementation of forced arbitration clauses in a mid-cycle update to its OneUI 5 Android Software^{[citation needed]}, limiting users' legal power.
• Imposition of strict conditions on "authorized" repair vendors^{[citation needed]}, such as requiring technicians to fully dismantle devices, and submit handwritten letters if they encounter non-genuine parts during repairs.

Other allegations include practices like having technicians deliberately scratch customers' TVs with tools to void warranties, and astroturfing online.

References

1. https://www.youtube.com/watch?v=cyWlACuhqNg
2. https://www.404media.co/samsung-requires-independent-repair-shops-to-share-customer-data-snitch-on-people-who-use-aftermarket-parts-leaked-contract-shows/
3. https://www.ibtimes.com/samsung-caught-astroturfing-taiwanese-ftc-fines-galaxy-s4-maker-340000-fake-negative-reviews-htc