Tansee license changed from lifetime to 3 years after purchase

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Tansee Software Downgrades "Lifetime" Licenses to 3-Year Terms Without Notice

Tansee, a software company specializing in data transfer utilities, has come under scrutiny for retroactively altering the terms of its purchased licenses. Affected customers have reported purchasing lifetime licenses, only to discover years later that their software access had been restricted to a three-year term without prior notice or consent.

Background

Tansee is a long-established software provider offering a range of utilities designed to transfer and back up data, including:

- Tansee iPhone Message Transfer (Windows/macOS)

- Tansee Android Message Transfer (Windows/macOS)

- Tansee iOS Music & Video Transfer (Windows)

- Tansee iOS Photo & Camera Transfer (Windows)

Historically, Tansee advertised lifetime licenses as a one-time purchase, promising users continued access to the software with free upgrades. However, recent consumer reports indicate that the company has quietly altered these terms after purchase.

License downgrade incident

In 2017, a customer purchased a lifetime license for Tansee software, only to discover in 2020 that their license had expired. Tansee support claimed the purchase was for a 3-year term, contradicting the lifetime license advertised at the time of sale. The customer repurchased the software before realizing the discrepancy, and while Tansee refunded the second purchase, they refused to reinstate the original lifetime license. This can be verified using the Wayback Machine, which archives Tansee's website and confirms the lifetime license marketing at the time of purchase.

Tansee’s response

Tansee customer support maintained that the original purchase had been for a three-year term, despite evidence showing that the product had been sold as a lifetime license. The company has not provided public clarification on its licensing policies or addressed the broader implications of this change for other affected customers.

There is currently no known official policy statement from Tansee explaining why customers' previously purchased lifetime licenses were altered or whether other customers should expect similar downgrades in the future.

Consumer response & reports

Consumers have voiced frustration over this practice in online forums, reviews, and complaint sites. Reports suggest that Tansee’s actions may not be isolated, with multiple users experiencing unexpected expirations of their so-called **lifetime** licenses.

As of now, there has been no clear recourse provided for affected customers aside from case-by-case refunds, and no indication that Tansee intends to restore lifetime licenses to users who originally purchased them.

References

Tansee Official Website

Tansee Contact & Support