Samsung

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Samsung Group is a Multinational Conglomerate founded in 1938. Their product portfolio ranges from consumer electronics to heavy equipment. The company is best known to consumers for their electronics such as Televisions, and Mobile Phones, as well as their home appliances such as Refrigerators, and Washing Machines.

Consumer Protection Profile

Repairability

Status: Concerns

• The majority of Samsung Phones have components glued in place, making disassembly, and reassembly difficult.
• Samsung has imposed strict conditions on Authorized repair vendors, such as requiring technicians to fully dismantle devices, and submit handwritten letters if they encounter non-genuine parts during repairs.

Concerns have been raised over Samsung's business practices that some have described of as Anti-consumer^{[citation needed]}, and Anti-competitive.^{[citation needed]}

Examples of Anti-consumer practices

• Oposition of pro-consumer legislation in the United States^{[citation needed]}
• Retroactive implementation of forced arbitration clauses in a mid-cycle update to its OneUI 5 Android Software^{[citation needed]}, limiting users' legal power.
• Imposition of strict conditions on "authorized" repair vendors^{[citation needed]}, such as requiring technicians to fully dismantle devices, and submit handwritten letters if they encounter non-genuine parts during repairs.

Other allegations include practices like having technicians deliberately scratch customers' TVs with tools to void warranties, and astroturfing online.

References

1. https://www.youtube.com/watch?v=cyWlACuhqNg
2. https://www.404media.co/samsung-requires-independent-repair-shops-to-share-customer-data-snitch-on-people-who-use-aftermarket-parts-leaked-contract-shows/
3. https://www.ibtimes.com/samsung-caught-astroturfing-taiwanese-ftc-fines-galaxy-s4-maker-340000-fake-negative-reviews-htc