POCO X3 / X3 Pro

POCO X3 / X3 Pro

Basic Information
Release Year	2020
Product Type	Mobile Phone
In Production	No
Official Website	https://www.po.co/global/poco-x3-nfc/

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The POCO X3, X3 NFC and X3 Pro are smartphones developed by Xiaomi and released under their POCO brand, devices primarily targeting budget mid-range phone users. These models are particularly prone of randomly rendering themselves unusable/inoperable ("bricked"), either due to a combination of poorly developed software updates that were released by the manufacturer, and/or the soldering joints inside of the device being of poor quality. The company has ignored multiple customers' complaints or requests for help if the warranty period is expired, even in circumstances where it has been found that forced updates to the user's device, has in-fact caused the phone to become unusable.

Consumer impact summary

Incidents show that the POCO & Xiaomi may not provide acceptable levels of customer support, if changes to the phones software make the phone become potentially unusable, with anecdotal evidence to support claims the company is not in fact attempting to invest in the long term use and/or repair of devices sold.

Incidents

This is a list of all consumer protection incidents related to this product. Any incidents not mentioned here can be found in the POCO X3 / X3 Pro category.

Bad quality solder joints cause the phone not to start at all just around the time when warranty expires (2022 and onwards)

Bad quality soldering caused chips to partially detach from the main board, rendering the phone completely defunct, or in mild cases only causing it to lose some functionality. The issue requires board level repair to fix. In the best cases, this can restore the phone to working order for about 2 years, but in the worst cases, the phone only survives for about a day before not turning on again. The outcome of the repair can't always be determined in advance, so the phone isn't reliable anymore even after the repair.

MIUI 13 update causing phones to bootloop (X3 Pro) (2022-07-25)

After the MIUI 13 update, POCO X3 Pro phones were stuck in a bootloop. Customer support ignored customers who were out of the warranty period.

See also

Pixel 4a Battery Performance Program

Pixel 9a Battery Health Assistance