QR-Code-Generator.com “free” QR code lockout

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Bitly is a platform that manages links and shortens URLs. Users have complained that QR codes created with Bitly were unexpectedly deactivated once the user's free trial has expired, these codes can only be reactivated with a subscription to a paid plan.

Background

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Bitly owns and operates QR-Code-Generator.com, a platform marketed as offering “free” QR code creation. Many users have reported that while the service initially generates functioning QR codes at no cost, those codes are later deactivated unless the user subscribes to a paid plan. This often results in substantial financial and reputational losses for individuals and businesses who have already printed the codes on packaging, signage, or promotional materials.

A widely discussed Reddit post from 2021 titled "Don't order a QR code from qrcodegenerator.com..." has over 230 comments detailing similar consumer complaints. Despite being over four years old, these reports mirror current user experiences, indicating the practice has persisted for years.

Incident

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Multiple new user reports emerged describing the same pattern of QR codes becoming inactive after creation unless a subscription fee was paid. Many users claim they were unaware of any time limit or requirement for ongoing payment at the time of code creation. These codes, once printed and distributed, ceased to function—leading to wasted production costs and damaged customer trust.

Bitly's response

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As of this writing, Bitly has not issued a public statement addressing the continued consumer concerns about QR code deactivation. The official Terms of Service mention subscription requirements, but users argue these conditions are not clearly disclosed during code creation, especially when marketed as “free.”

Lawsuit

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No known lawsuits have been filed as of now. However, given the multi-year pattern of complaints, the issue may attract regulatory or class-action scrutiny if not addressed.

Consumer response

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Users have expressed frustration across social media platforms, Reddit, and review sites, warning others about the practice. Some suggest that public posts on LinkedIn and other platforms tagging the company could pressure Bitly to change its approach. The consensus among dissatisfied customers is that the business model is deceptive and undermines trust, and that repairing such a damaged reputation is far more difficult than preserving it in the first place.