OpenAI

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OpenAI is an American Artificial intelligence (AI) focused company. Founded in December 2015, OpenAI is known for the Generative Pre-Trained Transformer (GPT) family of large language models, the DALL-E series of text-to-image models, and Sora, a text-to-video model. With a reported revenue of $10B in FY2025 and approximately 5.5B visitors per month, OpenAI has positioned itself has a leader in the Generative AI industry.

OpenAI

Basic information
Founded	2015
Legal Structure	Private
Industry	Artificial Intelligence, Technology
Also known as
Official website	https://openai.com/

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Consumer-impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

• User Freedom
• User Privacy
• Business Model
• Market Control

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• Misleading advertising. ChatGPT terms of service say it should not be used to make decisions about people. However their advertising claims it is "PhD level" and makes other claims that seem to imply it is reliable. Many people use ChatGPT as if its output were meaningful, reliable, or a substitute for interaction with a person.
• Credits (money) expire automatically with no notification, and the credit balance interface makes this process confusing. You must maintain a positive account balance, and you are auto-billed a fixed amount if it goes negative. Accounts can be banned and credits confiscated for typing the wrong things in chat, with no recourse.
• A mobile phone number in a friendly country is required to better track your identity.

This is what OpenAI says as part of their data usage policy:

We share content with a select group of trusted service providers that help us provide our services. We share the minimum amount of content we need in order to accomplish this purpose and our service providers are subject to strict confidentiality and security obligations. We do not use or share user content for marketing or advertising purposes.

Incidents

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This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the OpenAI category.

Example incident two (date)

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Products

• ChatGPT

This is a list of the company's product lines with articles on this wiki.

• Example product line one (release date): Short summary of the product's incidents.
• Example product line two (release date):

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See also

Link to relevant theme articles or companies with similar incidents.

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