Dyson covers circuit board in glue which prevents repairs
Incident
In November 2022, it was discovered that Dyson has started applying a thick layer of glue to the circuit board, making it impossible to replace the power button when it breaks, and forcing customers to replace the whole housing.[1] The power button breaking is a relatively common issue in Dyson vacuums.
A Dyson employee states: "Yes, I can assure you it’s a normal thing. The glue prevents you from replacing the button yourself"[1]. Before this addition of glue, some customers who repaired their vacuum cleaner pointed out that the trigger design was flawed on the Dyson V11, and would easily stick or even break[2].
Impact on consumers
Customers are not able to replace the power button[3] anymore without having to buy a new housing. The prices of these housings ranged from $80 to $200, which are prices for which other brands sell full vacuum cleaners[4].
References
- ↑ 1.0 1.1 Dyson Button Replacement is no Longer Possible with New Stick Vacuums: archive link
- ↑ https://www.ifixit.com/Answers/View/698125/Others+seeing+issues+with+Dyson+V11+power+switch
- ↑ https://www.vacuumtester.com/dyson-trigger-replacement/
- ↑ Louis Rossmann - Video Directory: Dyson's repair procedures suck, unlike their vacuum