Chipotle

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Founded in 1993 by Steve Ells, Chipotle Mexican Grill, Inc.(also referred as Chipotle) is an American chain of fast casual restaurants primary serving burritos and bowls across over 4000 locations globally.

Chipotle

Basic information
Founded	1993-07-13
Legal Structure	Public
Industry	Food
Also known as
Official website	http://chipotle.com/

Consumer-impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

• User Freedom
• User Privacy
• Business Model
• Market Control

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Incidents

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Chipotle category.

Chipotle Used Customers Faces without their consent (2006)

https://www.thetakeout.com/1697181/shady-things-about-chipotle/

2017 Data Breach

https://www.bitdefender.com/en-us/blog/hotforsecurity/chipotle-customers-told-to-remain-vigilant-as-pos-hack-probe-reveals-most-restaurants-affected

https://www.classaction.org/news/guac-is-extra-financial-outlet-sues-chipotle-over-march-17-data-breach

Sending Automated Spam Messages To customers without Consent (2017, 2019 and 2023)

https://www.classaction.org/news/florida-man-files-class-action-against-chipotle-over-alleged-unsolicited-text-messages 2017

https://www.classaction.org/news/chipotle-hit-with-tcpa-class-action-over-alleged-automated-text-messages 2019 incident

https://www.classaction.org/news/guac-is-extra-chipotle-hit-with-class-action-over-alleged-spam-texts 2023 incindent

False Advertising on non-GMO food (2019)

https://natlawreview.com/article/65-million-settlement-reached-eve-trial-class-action-lawsuit-against-chipotle-over

Overcharging Customers Using the App (2019)

https://www.today.com/food/chipotle-customers-say-chain-charging-them-hundreds-dollars-fake-orders-t164862

AI-voice ordering systems unlawfully collected Customers Data (2022)

https://www.classaction.org/news/applebees-red-lobster-other-restaurants-hit-with-biometric-privacy-suit-in-illinois-over-ai-voice-ordering-systems

https://topclassactions.com/lawsuit-settlements/lawsuit-news/applebees-chipotle-other-restaurants-face-class-action-alleging-automated-voice-ordering-technology-data-privacy-violations/

Charging Customers Extra with hidden Fee's (2021 and 2024)

https://www.classaction.org/news/class-action-claims-chipotle-hides-fees-despite-advertising-free-and-1-delivery 2021

https://www.classaction.org/news/new-chipotle-lawsuit-alleges-restaurant-cloaks-costly-service-fee-within-tax-charged-for-online-orders 2024

Refusing any Refunds made with Gift Card purchases (2024)

https://www.classaction.org/news/chipotle-gift-card-refunds-lawsuit-says-meal-vouchers-are-worthless

Chipotle Quietly lessen Food Quantity

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https://www.the-sun.com/money/12792714/chipotle-ceo-change-orders-diners-threatened-boycott/

Health Violations

2018 Clostridium perfringens

https://www.foodpoisoningnews.com/food-poisoning-at-chipotle-a-history-of-food-safety-issues/

https://www.foodpoisoningnews.com/food-poisoning-at-chipotle-a-history-of-food-safety-issues/

https://archive.cdc.gov/#/details?url=https://www.cdc.gov/ecoli/2015/o26-11-15/index.html

https://www.foodmanufacturing.com/ingredients/news/13182117/e-coli-outbreak-linked-to-chipotle-expands-to-6-states

https://www.wcpo.com/lifestyle/food/chipotle-e-coli-outbreak-spreads-to-akron-store

https://www.wral.com/story/cause-of-ohio-chipotle-outbreak-identified/17773868/

https://www.devicedaily.com/pin/chipotle-eats-itself/

Chipotle Bowls Contain Cancer related Chemicals

https://www.mashed.com/250704/scandals-chipotle-can-never-live-down/

Bugs Found inside Customers Products

https://www.msn.com/en-us/food-and-drink/general/ewww-chipotle-sued-after-woman-bites-into-rodent-in-burrito-bowl/ar-AA1S4rYi

https://www.independent.co.uk/news/world/americas/chipotle-lawsuit-rodents-doordash-nyc-b2887823.html

https://www.ndtv.com/food/us-woman-claims-she-bit-into-rodent-inside-chipotle-burrito-bowl-sues-chain-9791182

https://digitalchew.com/2025/12/10/chipotle-lawsuit-woman-claims-rodent-in-burrito/

See also

Link to relevant theme articles or companies with similar incidents.

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