⚠️Article status notice: This article has been marked as incomplete
This article needs additional work for its sourcing and verifiability to meet the wiki's Content Guidelines and be in line with our Mission Statement for comprehensive coverage of consumer protection issues.
This notice will be removed once sufficient documentation has been added to establish the systemic nature of these issues. Once you believe the article is ready to have its notice removed, please visit the Moderator's noticeboard, or the discord and post to the #appeals channel.
Learn more ▼
This Article Requires Additional Verification
This article has been flagged due to verification concerns. While the topic might have merit, the claims presented lack citations that live up to our standards, or rely on sources that are questionable or unverifiable by our standards. Articles must meet the Moderator Guidelines and Mission statement; factual accuracy and systemic relevance are required for inclusion here!
Why This Article Is In Question
Articles in this wiki are required to:
Provide verifiable & credible evidence to substantiate claims.
Avoid relying on anecdotal, unsourced, or suspicious citations that lack legitimacy.
Make sure that all claims are backed by reliable documentation or reporting from reputable sources.
Examples of issues that trigger this notice:
A topic that heavily relies on forum posts, personal blogs, or other unverifiable sources.
Unsupported claims with no evidence or citations to back them up.
Citations to disreputable sources, like non-expert blogs or sites known for spreading misinformation.
How You Can Improve This Article
To address verification concerns:
Replace or supplement weak citations with credible, verifiable sources.
Make sure that claims are backed by reputable reporting or independent documentation.
Provide additional evidence to demonstrate systemic relevance and factual accuracy. For example:
Avoid: Claims based entirely on personal anecdotes or hearsay without supporting documentation.
Include: Corporate policies, internal communications, receipts, repair logs, verifiable video evidence, or credible investigative reports.
If you believe this notice has been placed in error, or once the article has been updated to address these concerns, please visit the Moderator's noticeboard, or the #appeals channel on our Discord server: Join here.
On September 21, 2025, Kwikset e-mailed customers to announce their intent to shut down the Kevo app and web portal on November 14, 2025.
The e-mail gave people who rely on Kwikset smart locks just under two months before their smart lock would no longer open to an authorized user, unless that user happened to be carrying a backup key or hardware key fob. If there was a situation where a user does not visit a property secured with a Kwikset Kevo smart lock with a frequency that overlaps this short grace period, that user would find themselves locked out of their property with no way to get back in without defeating the lock.
There is no mention of any type of refund of the lock purchase price or "lifetime" eKey in app purchases.
Kwikset, the brand behind the Kevo smart lock, is not going out of business, and they are offering new smart locks with the Kwikset brand to replace the smart locks they are shutting down.
Background
Kwikset Kevo locks were sold as a smart lock with touch-to-open functionality which used Bluetooth and a mobile phone app for Apple and Android devices. The implication with these smart locks was that you were buying from a reputable home lock brand, Kwikset, and should expect a lifetime of support. Initially, additional "eKeys" were once made available to "purchase" via in app purchase for $1.99 per additional virtual key, however this was soon made available for free to Kevo smart lock owners.
Service Discontinuation
On September 21, 2025, Kwikset sent this e-mail to Kevo customers:
IMPORTANT UPDATE:
Kevo app access ends on November 14, 2025
Dear Valued Kevo Customers,
After operating for more than a decade, the Kevo app and web portal will no longer be available after November 14, 2025.
This will terminate remote access functionality for Kevo smart locks across the Kwikset, Baldwin, and Weiser brands.
This change is being managed by ASSA ABLOY Americas Residential Inc., which now oversees support for these products.
Q: What will change about my door lock?
A: App-based locking, unlocking, and remote management will no longer function.
Q: How will I be able to use my door lock in the future?
A: Your lock will still work with your physical key and key fob.
Q: How should I prepare for the app shutdown?
A: After November 14, 2025, ensure that you have the physical key or key fob to unlock or lock the door.
Also consider redeeming the unique promotional offer below and replace the Kevo deadbolt entirely.
To help make this transition easier on you, we’re offering our steepest discounts ever on trusted smart lock replacements, available exclusively to Kevo users.
U.S. based customers:
Offers will be fulfilled by our partners at Level, a fellow ASSA ABLOY brand. Your orders will be securely processed and shipped through Level’s website.
Available options include:
$80 off Kwikset Halo Keypad Wi-Fi Smart Lock
$130 off Level Lock+
Canada based customers:
Your orders will be securely processed and shipped through Weiser’s customer service team.
Available options include:
$89 (CAD) off Weiser Halo Touchscreen Wi-Fi Smart Lock
These offers are made in connection with the Kevo app shutdown; and available through December 14, 2025.
See further details below for each offer.
U.S. customers only
Kwikset Halo Keypad Wi-Fi Enabled Smart Lock
$179 $99
No hub required. Just simple, secure control from anywhere.
Lock and unlock remotely with the Kwikset app
Auto-unlock as you arrive, or use the keypad
Share access with family or guests
Works with Alexa and Google Home
Installs in minutes with just a screwdriver
SHOP NOW
U.S. customers only
Level Lock+
$329 $199
The world’s smallest, most innovative smart lock.
Unlock via Apple home keys, iPhone, Apple Watch, key fob, or physical key
Share access with friends, family, or guests
Engineered to fit invisibly inside your door
Works with Apple Home, Google Home and Amazon Alexa (Level Connect Wi-Fi Bridge required)
Crafted from premium materials with BHMA AAA-rated security
SHOP NOW
Canada customers only
Weiser Halo Keypad Wi-Fi Enabled Smart Lock
CAD $239 CAD $150
No hub required. Just simple, secure control from anywhere.
Lock and unlock remotely with the Weiser app
Auto-unlock as you arrive, or use the keypad
Share access with family or guests
Works with Alexa and Google Home
Installs in minutes with just a screwdriver
LEARN MORE
How to Redeem
Claim your offer
U.S. based customers
Visit: Level.co/kevo
Choose the solution that’s right for your home.
Enter your unique promo code for Kwikset Halo: Halo-SN3QQ4
Enter your unique promo code for Level Lock+: Level-2R9H28
Canada based customers
Call our Weiser customer service team: 1-800-501-9471
Ask the service team member about claiming your Kevo replacement offer
Provide your unique promo code: Halo-SN3QQ4
Again, this offer is available exclusively to Kevo users through December 14, 2025.
If you are looking for a different upgraded electronic deadbolt, take a look at our full offering!
(promotional discount does not apply)
Have more questions?
Head to our website to learn more.
We thank you for being part of the Kevo journey and we are here to support you through this transition.
Sincerely,
Jeff Sandoval
Director, Electronics Marketing
ASSA ABLOY Americas Residential Inc.
You received this message because you’ve registered or accepted our invitation
to receive emails from ASSA ABLOY Kwikset Kevo, or you’ve made a purchase from ASSA ABLOY Kwikset Kevo.
Kwikset maintains that the lock will continue to work with physical keys and "key fobs".[2] The key fobs in question are small plastic devices that somewhat resemble tracker tags and fit on a key ring. However, these fobs always performed poorly, had very short battery life with an oddball CR2025 battery, and did not offer touch-to-unlock with the device in your pocket due to poor reception, and are not a practical substitute for the mobile app. The key fobs are not available for purchase, nor are repair parts for Kevo locks, and the locks were completely pulled from the market in anticipation of this shutdown.
There is nothing to suggest that users who take the discount offer for a new Kwikset smart lock won't be subjected to the same type of shutdown in the future for their new Kwikset smart lock.
Unikey's response
Before the November 14 deadline, Unikey, the vendor responsible for operating the Kevo servers and mobile app, announced independently of Kwikset/ASSA ABLOY that the service would continue to operate, and that a $1/month subscription would help them cover costs but would not be compulsory.
Kevo™ Apps & Services to Continue – What You Need to Know
Here's What You Need To Know
Dear [customer's first and last name],
We're excited to share some good news: Although ASSA ABLOY announced plans for Kevo to be shut down on November 14, 2025, UniKey Technologies, Inc. has decided to keep the Kevo service and mobile apps operational.
For All Kevo lock users, UniKey is offering continued Kevo App use at no-charge. The existing mobile app will continue to work with your locks. Please consider supporting the platform via a subscription via a subscription ($12 per year) and your contribution will help ensure ongoing service for all users.
Thanks to support from users like you, UniKey will be able to continue offering the existing mobile app and services that power your Kwikset, Baldwin, or Weiser smart lock.
We're grateful for the Kevo community and appreciate your commitment to keeping the platform alive.
Thank you again for being a valued Kevo user.
- The UniKey Team
www.unikey.com
|source = Unikey e-mail, November 7, 2025
}}
Consumer response
Full email
In apparent response to consumer backlash, Kwikset's tech vendor, Unikey's response to one Reddit user was to offer continued service for $12 a year[3]. It remains to be seen if this option will materialize.
Kevo customers should have already received an email from unikey informing them that they will continue to offer the basic app for free to all users so they can use local Bluetooth control after Kwikset drops support however if you wish to use their cloud services with your gateway device you will need to subscribe to their services for $12USD per year to maintain their cloud services, as well to support their company to keep them supporting this platform that the manufacturer is no longer supporting.
you can also subscribe on the mykevo site.
They did not however offer any way to access the gateway locally or provide any sort of API to free the device from their cloud cloud control.
References
↑u/sweetb11 (2025-09-20). "Just got this...wtf". Reddit. Archived from the original on 22 Feb 2026. Retrieved 2025-10-09.{{cite web}}: CS1 maint: numeric names: authors list (link)
