Razer

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Razer

Basic Information
Release Year	2011
Product Type	Hardware
In Production	Yes
Official Website	https://www.razer.com/

Razer is an American headquartered company. It sells a variety of hardware including computer peripherals and laptops.

Consumer impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

• User Freedom
• User Privacy
• Business Model
• Market Control

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Incidents

Laptop battery swelling: This is a known issue within the entire Razer Blade product line. Here are just a few community sources discussing the issue: https://www.budgetpcupgraderepair.com/razer-bloated-battery-and-how-to-prevent-them/.

Laptop adapters catching fire: Here is one article talking about the problem: https://www.notebookcheck.net/Razer-may-want-to-consider-a-recall-for-their-Blade-and-Blade-Pro-AC-adapters.426448.0.html

Replacement part disorganization and anti-consumerism:

This was documented by Andy Harding at Salem Techsperts, where Razer refused to sell a replacement battery to him, claiming the laptop was a "Legacy model" (While not being listed or featured as such on their website), and saying to "contact a repair shop". After a comment from the SalemTechsperts YouTube channel got over 8000 likes citing the problem on a video criticising Razer, they then offered to sell a genuine battery to him, reassuring him they do, in fact, have a battery. A few updates have come since then, whereas later then Razer claimed to not have any replacement batteries, then later claiming again to actually have a battery, prompting dramatic backlash from the community.

Products

• Razer Pro Click and Pro Click Mini: Razer Pro Click and Pro Click Mini
• Razer Blade laptops

See also

Link to relevant theme articles or companies with similar incidents.

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References

https://mysupport.razer.com/app/answers/detail/a_id/3209/~/battery-issue-on-my-razer-blade-laptop (Archived)

https://mysupport.razer.com/app/answers/detail/a_id/404/session/L2F2LzEvdGltZS8xNzU2MzM4OTA1L2dlbi8xNzU2MzM4OTA1L3NpZC9mVXZjeDBwTFRtR2Q1VEhaNU5QMEJkdk14OEl6S3hBbjJDZVBFTVBKclZRZmYxaHlCNmkwcFVSM0olN0VjeHN4eFFnTkZhZmt5OSU3RWcwQlBRazhvTjdnOFdTU0VuOUxVVEdQVG5wN1dSZDRtenUwOE0zYk80TFZ0eDl3JTIxJTIx (Archived)

https://insider.razer.com/razer-support-45/my-razer-blade-14-2022-battery-swollen-70517 (Archived)