List of services without clear cancellation

The click-to-cancel (CtC) rule is a Federal Trade Commission (FTC) rule, specifically 16 CFR Part 425.6, which requires that subscription services make it as easy to cancel the service as it was to sign up. This is designed to combat an anti-consumer practice, where a subscription service makes it very easy to sign up for a service, but requires the customer to jump through hoops to cancel the subscription. The law has been finalized and was initially set to go into effect 14 May 2025.

Services

Service	Type	Company	Cancellation method(s) and obstacles
Adobe Creative Cloud	Software service	Adobe Inc.	Adobe Inc. was investigated by the Department of Justice and the FTC for the following deceptive acts: Encouraging annual plans that, if canceled, could result in early termination fees Hiding the inclusion of early termination fees in small print Continued these practices despite awareness of widespread customer confusion Obstacles for cancellation were noted within the complaint: Consumers having to navigate numerous webpages to find how to cancel online When speaking to customer support, customers would face dropped calls and chats and multiple transfers Some who believed they'd successfully cancelled found that they were later billed by Adobe anyway
Brigit	Cash advance app		The FTC filed a complaint and relevant charges against Brigit for: Promising instant cash upwards of $250 of people low-wage earners, then trapping them with hidden cancellation for a $9.99 monthly subscription Preventing cancellation of members with an open advance until the advance was paid off from the monthly subscription Employing dark patterns for cancellation even for members without an open advance
LA Fitness	Gym membership		LA Fitness states that memberships may be ended: by written mail in person at a club or via the online account LA Fitness does not suggest a clear, standardized method of cancellation.
Planet Fitness	Gym membership		The FAQ of Planet Fitness' website states that memberships may be ended by the member: sending written mail to their home club visiting their home club in person or logging into their member portal account However, the company adds the qualifier that "some policies and procedures may vary by location based on state and local guideline," and that the cancellation process varies club by club, suggesting no standardized transparent method of cancellation.
Spectrum	Internet service provider		Spectrum does not allow online cancellation. Instead, cancellation must happen in-store or through calling customer service. The Spectrum website includes hidden cancellation options, broken links, and slow loading pages.
TeamViewer	Software service		TeamViewer employs auto-renewal of yearly subscriptions. Any attempts to cancel must be done by submitting a ticket to their support and must be at least 28 days before the renewal date.
Winston-Salem Journal	Newspaper		The newspaper's website states that cancellations can be done by either calling the customer service number or through the subscriber's dashboard. However, when seeking cancellation through the dashboard, an error message appears stating that cancellation must be done via calling customer support.