Nissan shuts 2G car service in UK

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Nissan is shutting down its 2G app for older electric cars in the UK from April 2024.

Background

Mobile Network Operators (MNOs) in the UK have confirmed that 2G services will not be available past the end of the decade, but individual operators are switching off 2G services at different times says Nissan.

[Incident]

Around 3,000 Nissan Leaf and e-NV200 cars made before 2016 are affected by the app being withdrawn.

The move impacts early LEAF and e-NV20 cars built before 2016, which is around 3,000 vehicles in the UK. Half are active users of the app, who can still use the main features using timers but not remotely. 

[Company]'s response

Nissan told the BBC: "The NissanConnect EV app currently linked to Nissan Leaf and e-NV200 vehicles produced up until 2016 will shut down from 1 April 2024 in preparation of the 2G technology sunset."

It added: "Owners will, however, still be able to use key features such as Climate Control Timer and Charging Timer directly from their car's Navigation System."

Lawsuit

If applicable add any information regarding litigation around the incident here.

Claims

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Rebuttal

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Outcome

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Consumer response

Customers have reacted with anger, telling the BBC they did not expect it to be withdrawn.

References

https://www.bbc.com/news/technology-68426263 https://www.eenewseurope.com/en/nissan-shuts-2g-car-service-in-uk/