Short summary of the incident. Usually 2-3 sentences that summarize the contents or the article.
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HP produces all-in-one printers, which are marketed as a complete solution for printing, scanning documents, and sending faxes. However, these printers enter an error state when the ink level in one of the cartridges is too low, disabling all functionalities—including scanning and faxing—even though these features do not require ink.[1][2] HP has faced legal actions[3] because it sells its products as all-in-one solutions but does not clearly disclose that ink is necessary to use any of the functionalities.
Background
Information about the product/service history to provide the necessary context surrounding the incident
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[Incident]
Change this section's title to be descriptive of the incident.
Impartial and complete description of the events, including actions taken by the company, and the timeline of the incident coming to the public's attention.
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[Company]'s response
If applicable, add the proposed solution to the issues by the company.
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Lawsuit
If applicable, add any information regarding litigation around the incident here.
Claims
Main claims of the suit.
Rebuttal
The response of the company or counterclaims.
Outcome
The outcome of the suit, if any.
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Consumer response
Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.
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References
