Dyson covers circuit board in glue which prevents repairs

⚠️ Article status notice: This article has been marked as incomplete

This article needs additional work to meet the wiki's Content Guidelines and be in line with our Mission Statement for comprehensive coverage of consumer protection issues.

This notice will be removed once sufficient documentation has been added to establish the systemic nature of these issues. Once you believe the article is ready to have its notice removed, visit the discord and post to the #appeals channel.

Learn more ▼

This Article Requires Additional Verification

---

This article has been flagged due to verification concerns. While the topic might have merit, the claims presented lack citations that live up to our standards, or rely on sources that are questionable or unverifiable by our standards. Articles must meet the Moderator Guidelines and Mission statement; factual accuracy and systemic relevance are required for inclusion here!

Why This Article Is In Question

---

Articles in this wiki are required to:

• Provide verifiable & credible evidence to substantiate claims.
• Avoid relying on anecdotal, unsourced, or suspicious citations that lack legitimacy.
• Make sure that all claims are backed by reliable documentation or reporting from reputable sources.

Examples of issues that trigger this notice:

• A topic that heavily relies on forum posts, personal blogs, or other unverifiable sources.
• Unsupported claims with no evidence or citations to back them up.
• Citations to disreputable sources, like non-expert blogs or sites known for spreading misinformation.

How You Can Improve This Article

---

To address verification concerns:

• Replace or supplement weak citations with credible, verifiable sources.
• Make sure that claims are backed by reputable reporting or independent documentation.
• Provide additional evidence to demonstrate systemic relevance and factual accuracy. For example:
  • Avoid: Claims based entirely on personal anecdotes or hearsay without supporting documentation.
  • Include: Corporate policies, internal communications, receipts, repair logs, verifiable video evidence, or credible investigative reports.

If you believe this notice has been placed in error, or once the article has been updated to address these concerns, please visit the #appeals channel on our Discord server: Join here.

Incident

In November 2022, it was discovered that Dyson had started applying a thick layer of glue to the circuit board, making it impossible to replace the power button when it breaks and forcing customers to replace the entire housing. The power button breaking is a relatively common issue in Dyson vacuums.

A Dyson employee states: "Yes, I can assure you it’s a normal thing. The glue prevents you from replacing the button yourself." Before this addition of glue, some customers who repaired their vacuum cleaner pointed out that the trigger design was flawed on the Dyson V11, and would easily stick or even break.

Impact on consumers

Customers are no longer able to replace the power button without having to buy a new housing. The prices of these housings are range from $80 to $200, which are prices for which other brands sell full vacuum cleaners.

The layer of glue that is applied to the circuit board.