Chick-fil-A

⚠️ Article status notice: This article has been marked as incomplete

This article needs additional work for its sourcing and verifiability to meet the wiki's Content Guidelines and be in line with our Mission Statement for comprehensive coverage of consumer protection issues.

This notice will be removed once sufficient documentation has been added to establish the systemic nature of these issues. Once you believe the article is ready to have its notice removed, please visit the Moderator's noticeboard, or the discord and post to the #appeals channel.

Learn more ▼

This Article Requires Additional Verification

---

This article has been flagged due to verification concerns. While the topic might have merit, the claims presented lack citations that live up to our standards, or rely on sources that are questionable or unverifiable by our standards. Articles must meet the Moderator Guidelines and Mission statement; factual accuracy and systemic relevance are required for inclusion here!

Why This Article Is In Question

---

Articles in this wiki are required to:

• Provide verifiable & credible evidence to substantiate claims.
• Avoid relying on anecdotal, unsourced, or suspicious citations that lack legitimacy.
• Make sure that all claims are backed by reliable documentation or reporting from reputable sources.

Examples of issues that trigger this notice:

• A topic that heavily relies on forum posts, personal blogs, or other unverifiable sources.
• Unsupported claims with no evidence or citations to back them up.
• Citations to disreputable sources, like non-expert blogs or sites known for spreading misinformation.

How You Can Improve This Article

---

To address verification concerns:

• Replace or supplement weak citations with credible, verifiable sources.
• Make sure that claims are backed by reputable reporting or independent documentation.
• Provide additional evidence to demonstrate systemic relevance and factual accuracy. For example:
  • Avoid: Claims based entirely on personal anecdotes or hearsay without supporting documentation.
  • Include: Corporate policies, internal communications, receipts, repair logs, verifiable video evidence, or credible investigative reports.

If you believe this notice has been placed in error, or once the article has been updated to address these concerns, please visit the Moderator's noticeboard, or the #appeals channel on our Discord server: Join here.

Founded in 1946, Chick-fil-A, Inc. is an American fast food chain that specializes chicken related products like chicken sandwiches or chicken tenders. The company sponsors organizations like the WinShape Foundation.

Chick-fil-A

Basic information
Founded	1946-05-23
Legal Structure	Private
Industry	Food
Also known as
Official website	http://www.chick-fil-a.com/

Consumer-impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

• User Freedom
• User Privacy
• Business Model
• Market Control

---

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.

Incidents

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Chick-fil-A category.

Chick-fil-A sharing video data with Facebook

In January 22, 2023, the company was hit with a lawsuit over allegedly sharing details on what consumers watch on their website to Facebook using Facebook Tracking Pixel. The lawsuit is still in progress as of March 7, 2026.

Data Breach

Main article: link to the main CR Wiki article

Unknown hackers infiltrated the company's systems through a third party source that allowed access to over 71,000 customers information that includes;

• Names
• Emails
• Credit and debit card (only last 4 digits)
• Chick-fil-A membership numbers
• Amount of Chick-fil-A credits

After several reports came in from customers, Chick-fil-A conducted an investigation in January, finding the approximate date of the attack to be between December 18 and February 12, 2023. In May 2, Chick-fil-A issued a email to affected customers and added "rewards" to affected accounts. On March 6, customers filed class action lawsuits against the company for failing to secure users data through their cybersecurity practices, however on October 11, it reached a closed settlement agreement between the company.

False advertised delivery fee and instead raising and adding hidden fee's

Several customers filed a lawsuit against the company for marketing their delivery prices as free or $2.99-3.99 deliveries, however charging customers up to 20-%30 more for delivery orders. The lawsuit reached a settlement of $4.4 Million that requires the company give eligible customers $29.25 in cash or gift card transaction.

Products

This is a list of the company's product lines with articles on this wiki.

• Example product line one (release date): Short summary of the product's incidents.
• Example product line two (release date):

---

Add your text below this box. Once this section is complete, delete this box by clicking on it and pressing backspace.

See also

• Burger King
• Popeyes
• Red Robin