Deerrun walking pads & treadmills startup

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Deerrun is a manufacturer of walking pads and treadmills and claim to be the "World's Number 1 Home Treadmills Brand". Nothing in their website advertising claims that any internet connection or connected app is required.

Deerrun walking pads & treadmills startup

Basic Information
Release Year
Product Type	Hardware
In Production	Yes
Official Website	https://deerruntreadmill.com/

Consumer impact summary

User Freedom

Incidents

Out of box setup

The product comes with numerous stickers attached with confusing and conflicting advice, including registering the product online and downloading an exercise app called "PitPat". A large "Quick & Easy Guide" gives the following warning: "Attention! Your treadmill is currently unable to start properly because you have not yet activated your warranty benefits" A separate sticker claims: "This activation is essential for your treadmill's operation."

Also noted is a customer service line if you do not have a mobile phone/internet access, meaning it's possible to activate the product without needing connection to the internet.

A series of inputs on the included remote can be entered to unlock your treadmill, which can be given to you by the customer service line after refusing to download the app. This is included nowhere in the manual.

The "Quick & Easy Guide" for setting up your new Deerrun treadmill.

A sticker on the treadmill claiming that the PitPat app is "essential for your treadmill's operation"

The 'No App Required' solution

As documented by reddit user, tangytonight,

1. Turn on the treadmill, take out the remote control
2. Press the deceleration button (minus) three times (short presses).
3. Press the acceleration button (plus) once (short press).
4. Press and hold the acceleration button (plus) for two seconds.
5. When you hear a long beep, the activation is successful.
6. Press the middle button to check if the machine responds.

Note: It's possible different models have a different sequence of button presses, might be required to unlock older/newer models of the treadmill/walking pads. A similar Reddit thread about a different brand, Superrun, describe a similar methodology for unlocking those machines and also claim to require the same PitPat app.

Products

- A5 Pro/CT05

See also

Link to relevant theme articles or companies with similar incidents.

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