Dyson
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Dyson Limited is a manufacturer of home appliances, most notably vacuum cleaners. The company has been involved in several incidents related to the aftermarket repair of its products.
Basic information | |
---|---|
Founded | 1991 |
Legal structure | Private |
Industry | Household Appliances |
Official website | https://dyson.com/ |
Consumer impact summary edit
Dyson's policies have been troublesome for product longevity and repair.
- Their battery design speeds up degradation.
- Adhesive on printed circuit boards makes easy repairs impossible, leading to expensive replacements.
- Restricting consumers from using third-party repair shops, forcing them into manufacturer-recommended services.
These policies add costs of ownership and shorten product lifespan, harming consumers.
Incidents edit
Battery lifespan reduction edit
Dyson battery packs include a Battery Management System (BMS) equipped with a chip capable of balancing the individual cells. However, the manufacturer omitted a few inexpensive but essential resistors, preventing the balancing function from working as intended. As a result, the battery pack degrades much faster than it should.
Circuit boards covered in glue edit
Dyson started applying a thick layer of glue to the circuit board of their devices. This makes it impossible to replace the power button for a device when it breaks, and leading to consumers having to replace the entire housing.
Removing third-party repairs options edit
- Main article: Dyson ends relationship with third-party repair centers
The company no longer allows repairs through third-party repair centers. Dyson described this decision as "difficult" but emphasized its commitment to ensuring that "all services and repairs meet Dyson's high-quality standards for our owners".
Difficult to repair battery packs for Dyson V6 cordless vacuum edit
The Dyson V6 uses replaceable battery packs that are available for purchase on their website.[2] The battery packs have a plastic casing that is clipped shut in such a way that opening it is impossible without damaging the casing. Additionally, the BMS used does not have a reset button. This leads to unnecessary replacements for the entire battery pack when a fault could have been resolved with a reset. For example, Steve Porter from TronicsFix was unable to repair a Dyson V6 battery pack that was stuck sending the voltage without the button pressed down because of the lack of a BMS reset button, and had to replace the whole battery.[3]
Using under-dimensioned trigger in V10/V11 cordless vacuum edit
- Main article: Dyson V10/V11 trigger design
The trigger design of the V10/V11 cordless vacuums uses under-dimensioned material that tend to break after some years of use.
References edit
- ↑ @vacuumtester (16 Nov 2022). "Dyson Button Replacement is no Longer Possible". YouTube. Retrieved 17 Jul 2025.
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: CS1 maint: url-status (link) - ↑ "Replacement Dyson V6™ vacuum battery". Dyson. Archived from the original on 8 Jul 2025. Retrieved 17 Jul 2025.
- ↑ @TronicsFix (28 Mar 2025). "Are Expensive Dyson Products Repairable?". YouTube. Retrieved 17 Jul 2025.
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