FreePhoneLine revokes Lifetime VoIP service for monthly subscription model.

The CEO of FreePhoneLine , owned and run by Fongo, sponsored by DELL, has decided to change the terms of service of their "LIFETIME VoIP" license, taking it away from the people who purchased it and replacing it with a monthly subscription model.

Background

In the second half of 2024, FreePhoneLine started sending out emails stating that they are changing the terms of sale, revoking everyone's Lifetime License and replacing it with a monthly subscription model.

Backlash ensued, since people paid in excess of $100 for these "Lifetime" licenses. Additionally, the original terms of service already included a 911 pay-per-use fee of $35 every time it was called whether an emergency or not. And their prices for the license were already increasing year by year.

The company ignored all complaints. The Better Business Bureau could not even get a hold of anyone to talk to at the company. Looking at their BBB complaints, most have gone unanswered. Their customer service is trash.

Incident

bill for line 1

The company has a history of changing their terms of sale after purchase. Sometime around June of 2021, they changed their terms of sale to prevent connections to PBX systems for personal and commercial use. And any commercial use period.

bill for line 2 showing price increase

Email stating their changes to the terms of sale.

Around June of 2024 they started sending out emails, changing the terms of sale and revoking everyone's Lifetime License in exchange for a monthly subscription model, which they blamed on increasing 911 costs even though they were already charging a pay-per-use fee for 911 calls.

References

Proof of their $35 911 pay-per-use fee.

Last chance to accept their new terms of sale or lose your lifetime product you already paid for.