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Kemper has put certain features behind a paywall, most notably on the Kemper PROFILER Player. Owners must pay for software upgrades to access capabilities that were included and functional in the device's hardware at launch, a move that has generated significant user frustration. The upgrades are offered in three tiers, with the base device including only the first level of features. Kemper Player upgrade tiers Level I (Included): The base Player hardware has effects and features, including
Information about the product/service history to provide the necessary context surrounding the incident
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Change this section's title to be descriptive of the incident.
Impartial and complete description of the events, including actions taken by the company, and the timeline of the incident coming to the public's attention.
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If applicable, add any information regarding litigation around the incident here.
Claims
Main claims of the suit.
Rebuttal
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Outcome
The outcome of the suit, if any.
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Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.
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