Storj.io constantly removes free or low cost services

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In February 2024, Storj announced the discontinuation of its Free Tier, effective April 1, 2024. This change required all users to transition to paid Pro accounts to continue using the service. Users who did not upgrade by the deadline had their accounts frozen, restricting access to their data until a payment method was added. The decision was driven by concerns over the Free Tier's effectiveness in customer acquisition and instances of abuse. While some users expressed dissatisfaction with the abrupt transition and communication, Storj maintained that the change was necessary for the platform's sustainability.

In May 2025, Storj announced a new pricing policy introducing a $5/month minimum fee for all users, regardless of actual usage. This change was part of a broader effort to streamline operations and ensure financial sustainability. However, the policy faced significant backlash from the community, particularly from users who held and used STORJ tokens for payments.

In response to community concern, several Storj team members clarified aspects of the pricing and support policies on the official forum. A representative noted that enterprise clients could still receive free trial credits through case-by-case negotiations with the sales team to support proof-of-concept evaluations. Another pointed out that withdrawals from prepaid STORJ token balances do not incur payment processing fees. Notably, a Storj team lead added—somewhat curtly—that “accounting and support teams do not work free of charge,” a remark that was perceived by some in the community as dismissive and unprofessional, especially amid a tense and nuanced pricing debate.

In response to the feedback, a representative from Storj has claimed that the company would revise the approach and an announcement has been posted to their community portal.

Storj.io constantly removes free or low cost services

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Basic information
Founded
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Industry
Official website

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Consumer-impact summary

Overview of concerns that arise from the company's conduct regarding (if applicable):

• User freedom
• User privacy
• Business model
• Market control

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Incidents

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This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Storj.io constantly removes free or low cost services category.

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Products

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See also

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