Wallbox Quasar

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Notice: This Article's Relevance Is Under Review

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To justify the relevance of this article:

• Provide evidence demonstrating how the issue reflects broader consumer exploitation (e.g., systemic patterns, recurring incidents, or related company policies).
• Link the problem to modern forms of consumer protection concerns, such as privacy violations, barriers to repair, or ownership rights.

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Wallbox Quasar

Basic Information
Release Year
Product Type	Hardware
In Production	No
Official Website	https://wallbox.com/

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The Quasar (not to be confused with the Quasar 2) is a DC Vehicle to Grid (V2G) electric car charger with a CHAdeMO connector. It is rated to charge or discharge a car at 7kW.

There is an official app to monitor and control the charger. The app can connect directly via Bluetooth, or indirectly over the internet if the charger is connected via Ethernet or Wi-Fi. The charger also has hand gesture recognition, and can be automated using a modified version of OCPP 1.6 .

Consumer-impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

• User Freedom
• User Privacy
• Business Model
• Market Control

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Reset Procedure

In the event that something malfunctions and the charger needs to be reset, there is a restart button and a factory reset button in the app. If the app is unable to connect to the charger, and power cycling the charger does not fix it, there are 2 reset buttons inside the unit.

---Reference needed---

Wallbox decided not to provide instructions to reset the charger, and instead stated that a qualified technician would need to perform the reset procedure. The reset procedure involves removing and disassembling the display unit to access the 2 reset buttons inside, then re-attaching the disassembled display unit to the charger.

Once the opened display unit is attached to the charger and the charger is powered:

• Press and hold both buttons at the same time
• Wait 3 seconds then release the button labeled "RST"
• Wait 10 seconds then release the other button

Any other combination of button pressing or holding will have no effect.

Wallbox App

The Wallbox app is designed to control all Wallbox chargers, not just the Quasar.

In 2023, the app could be used to control the charge and discharge rate of the Quasar while the Quasar was running. In January 2024, an app update was pushed which changed how the charge rate is displayed. For all AC chargers this change is mostly cosmetic. For the Quasar, it removed the ability to change the discharge rate while the charger is running.

The possible workarounds include:

• Stop the discharge session, change the discharge rate, then restart the discharge session
• Control the charger using OCPP
• Control the charger using a reverse engineered script

All of these options have drawbacks. ---reference relevant sections where they're written---

When informed of the issue, Wallbox refused to make any further changes or fixes to the app.

Error/status codes

The Wallbox website lists app error codes, but the app can display "Error" with no additional information.

The charger has a red status LED on the front which flashes status codes. These codes have not been made available by Wallbox, and are not included in the owner's manual, installation manual, or the technical datasheet. The status codes have been made available on third party websites.

Incidents

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This is a list of all consumer-protection incidents related to this product line. Any incidents not mentioned here can be found in the Wallbox Quasar category.

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Main article: link to the main CR Wiki article

Short summary of the incident (could be the same as the summary preceding the article).

Example incident two (date)

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Products

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See also

Link to relevant theme articles or companies with similar incidents.

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