Steelseries Aerox 3 Lightweight Gaming Mouse

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⚠️ Article status notice: This article has been marked as incomplete

This article needs additional work for its sourcing and verifiability to meet the wiki's Content Guidelines and be in line with our Mission Statement for comprehensive coverage of consumer protection issues. In particular:

1. This Article incomplete banner marked above is incomplete. you must provide adequate reason for this page to be complete, the person who made this article took 5 hours out of his day to post his fix to an issue he and many others were having, and we find that there is no reason for this user to cite a source when he himself is the source. this user spent 5 hours out of his day, time that he did not get paid for. and he provided innumerable users of this device with a potential fix. the fact of the matter is, he has had the same issue 3 times, he has fixed it 3 times, and there is nothing physically wrong with his device, meaning this isnt a physical problem with the mouse it is a intangible problem with the software that was provided to him. i fail to see how that level of clarity to the matter merits a citation.

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Steelseries Aerox 3 Lightweight Gaming Mouse

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Basic Information
Release Year	2022
Product Type	Hardware, Software
In Production	Yes
Official Website	https://steelseries.com/gaming-mice/aerox-3-2022

Consumer impact of using steelseries GG firmware to run a gaming mouse.

Steelseries seems to be taking an active role in trying to sell a product that only functions only through firmware, and steelseries seems to have full control of the device you bought and paid for through their software, this is potentially limiting your Fredooms and rights as a consumer, not only does it affect the trust of their consumers, it shows us that steelseries is trying to control their market by forcing you out of a perfectly functioning old device, in order to make you get a new one, ultimately showing us that they are practicing a predatory business model. and you absolutely could run this mouse out of the box without the firmware, but it will have none of the feature you bought it for, there is no control of the pointerspeed (which is as slow as possible out of box) through the cpi button, and there is no control of the LED's without that firmware. rendering the mouse hardly usable for its intended purpose

if you have issues installing the firmware, on their own website the first thing they tell you to do is to try installing the firmware on another machine, in this particular case im not sure why they do that, but the only reason i can think of is that the software is built to recognize a particular computer. they advise you to "enable input monitoring permission" in order to fix a fundamental bug with their software, they also state that a vpn or firewall may hinder the use of their software. a software that is meant for computer periferals. this is obviously a blatant invasion of the consumer's privacy, but lets assume they are doing completely honorable things with that data. (see link below)

https://support.steelseries.com/hc/en-us/articles/115000030751-The-firmware-update-fails-or-freezes-and-I-am-unable-to-complete-it-What-do-I-do-now

Incidents

This is a list of all consumer protection incidents related to this product line. Any incidents not mentioned here can be found in the Steelseries Aerox 3 Lightweight Gaming Mouse category.

Known failures stemming from firmware

Most incidents pertaining to this device is caused by the steelseries GG engine firmware that is typically required in order to use the full functionality of this device, the steelseries GG engine allows for the customization of the gaming mouse LED's and CPI control, the Aerox 3 mouse has many "bugs, and errors" that stem directly from the use of this software/firmware, these bugs range from DOA devices that only stop working once the firmware is installed for the first time, to "bugs" that come up consistently after a year of use.

New Aerox 3 just bought, failing to function after installing firmware:

This is unfortunately the most common issue, people will buy an aerox 3 mouse and they will report that after installing the steelseries firmware, their mouse will cease to function, typically an hour after installing the firmware. steelseries has a support team, and their support team has a tendency to gaslight the end user into thinking the problem is always a physical issue with the device and they will never assess that it might have been the firmware at fault. they will insist that you need to clean the device, regardless of what the actual issue is. ive seen personally that they will tell you to clean the sensor, or to take the device apart and ensure that the device is itself cleaned out. they do not direct any unwanted attention to their firmware in diagnosis.

Aerox 3 failing after a year of use:

My own case is: after a year of using my mouse, my mouse will turn itself into an autoclicker, this has happened to my particular aerox 3, 3 separate times. I have owned my mouse for 3 years, this has happened once a year since i have owned it. every time it has happened, i have been able to unbrick my mouse. and i have found a solution the last time that didnt require me to factory reset my computer and start everything over again (which i had to do the second time around as a last resort). see "fixes found for this device".

Here are a list of people i could find with the same problem:

https://www.reddit.com/r/steelseries/comments/yrheuz/aerox_3_wired_mouse_buttons_automatically_pressing

https://www.reddit.com/r/steelseries/comments/1jyo1cd/aerox_3_wired_randomly_left_clicks

one amazon customer review said:

"Customers find the gaming mouse to be of good quality and appreciate its lightweight design and comfortable feel. The mouse receives positive feedback for its design, with one customer particularly liking its shape. However, the click functionality receives mixed reviews, with several customers reporting issues with the left click not working properly. Moreover, the mouse's lifespan is concerning, with multiple customers reporting it suddenly dying after three months of use. Additionally, the software functionality receives negative feedback, with one customer mentioning issues with the software not working on Apple M devices."

https://www.amazon.ae/SteelSeries-Aerox-Wireless-TrueMove-Optical/dp/B08KWKDRFF?th=1

The fixes found for this device:

If you are experiencing an aerox 3 that has started autoclicking a year after you bought it:

"First Factory Reset the mouse, you can do this by holding down left and right mouse button while holding down the cpi button, with all three of those buttons held down, unplug and re-plug the mouse, if done right, the mouse will blink, red-blue for me. while the mouse is in its reset mode, uninstall steelseries.gg entirely. if you have a second non steelseries mouse laying around. plug it in to your computer. then, with that mouse plugged in, unplug and replug your aerox mouse. then go into your device drivers control panel while both mice are still plugged in. make sure just to update drivers if need be. after drivers are updated, you should be good to unplug the stand-in mouse and your aerox should retain its led and cpi settings as they were last set in the steelseries firmware. and your aerox 3 will just work now even after a system reboot. "

This fix may also work for other firmware issues, if you have run out of options, try this fix, and please add the fix for your scenario if it worked for you.

Main article: [[1]]

Other SteelSeries Products

this is a place holder template for future additions to the wiki under: "steelseries Products"

See also

SteelSeries

References

https://linustechtips.com/topic/1586506-steel-series-aerox-3-firmware-issues-fix

https://www.reddit.com/r/steelseries/comments/o1qp2f/aerox_3_wired_gaming_mouse_is_just_broken

https://www.reddit.com/r/steelseries/comments/1gz1aq1/steelseries_aerox_3_dead_after_updating_firmware

https://www.reddit.com/r/steelseries/comments/1fhlo33/anyone_know_how_to_deal_with_this_issue_aerox_3