Steelseries Aerox 3 Lightweight Gaming Mouse

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Steelseries Aerox 3 Lightweight Gaming Mouse

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Basic Information
Release Year	2022
Product Type	Hardware, Software
In Production	Yes
Official Website	https://steelseries.com/gaming-mice/aerox-3-2022

Consumer impact summary

Steelseries seems to be taking an active role in trying to sell a product that only functions only through firmware, and steelseries seems to have full control of the device you bought and paid for through their software, this is potentially limiting your Fredooms and rights as a consumer, not only does it affect the trust of their consumers, it shows us that steelseries is trying to control their market by forcing you out of a perfectly functioning old device, in order to make you get a new one, ultimately showing us that they are practicing a predatory business model.

Incidents

This is a list of all consumer protection incidents related to this product line. Any incidents not mentioned here can be found in the Steelseries Aerox 3 Lightweight Gaming Mouse category.

Known failures stemming from firmware

Most incidents pertaining to this device is caused by the steelseries GG engine firmware that is typically required in order to use the full functionality of this device, the steelseries GG engine allows for the customization of the gaming mouse LED's and CPI control, the Aerox 3 mouse has many "bugs, and errors" that stem directly from the use of this software/firmware, these bugs range from DOA devices that only stop working once the firmware is installed for the first time, to "bugs" that come up consistently after a year of use.

New Aerox 3 just bought, failing to function after installing firmware:

This is unfortunately the most common issue, people will buy an aerox 3 mouse and they will report that after installing the steelseries firmware, their mouse will cease to function, typically an hour after installing the firmware. steelseries has a support team, and their support team has a tendency to gaslight the end user into thinking the problem is always a physical issue with the device and they will never assess that it might have been the firmware at fault. they will insist that you need to clean the device, regardless of what the actual issue is. ive seen personally that they will tell you to clean the sensor, or to take the device apart and ensure that the device is itself cleaned out. they do not direct any unwanted attention to their firmware in diagnosis.

Aerox 3 failing after a year of use:

My own case is: after a year of using my mouse, my mouse will turn itself into an autoclicker, this has happened to my particular aerox 3, 3 separate times. I have owned my mouse for 3 years, this has happened once a year since i have owned it. every time it has happened, i have been able to unbrick my mouse. and i have found a solution the last time that didnt require me to factory reset my computer and start everything over again (which i had to do the second time around as a last resort). see "fixes found for this device".^{[citation needed - User account, unsure if this is widespread]}

The fixes found for this device:

If you are experiencing an aerox 3 that has started autoclicking a year after you bought it:

"First Factory Reset the mouse, you can do this by holding down left and right mouse button while holding down the cpi button, with all three of those buttons held down, unplug and re-plug the mouse, if done right, the mouse will blink, red-blue for me. while the mouse is in its reset mode, uninstall steelseries.gg entirely. if you have a second non steelseries mouse laying around. plug it in to your computer. then, with that mouse plugged in, unplug and replug your aerox mouse. then go into your device drivers control panel while both mice are still plugged in. make sure just to update drivers if need be. after drivers are updated, you should be good to unplug the stand-in mouse and your aerox should retain its led and cpi settings as they were last set in the steelseries firmware. and your aerox 3 will just work now even after a system reboot. "

This fix may also work for other firmware issues, if you have run out of options, try this fix, and please add the fix for your scenario if it worked for you.

Main article: [[1]]

Other SteelSeries Products

this is a place holder template for future additions to the wiki under: "steelseries Products"

See also

SteelSeries

References

https://linustechtips.com/topic/1586506-steel-series-aerox-3-firmware-issues-fix

https://www.reddit.com/r/steelseries/comments/o1qp2f/aerox_3_wired_gaming_mouse_is_just_broken

https://www.reddit.com/r/steelseries/comments/1gz1aq1/steelseries_aerox_3_dead_after_updating_firmware

https://www.reddit.com/r/steelseries/comments/1fhlo33/anyone_know_how_to_deal_with_this_issue_aerox_3