Consumer Rights Wiki

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{{stub}}
{{CompanyCargo
{{CompanyCargo
|Founded=2001-11-15
|Founded=15 November 2001
|Industry=Video game
|Industry=Video game
|Logo=xbox.png
|Logo=xbox.png
Line 8: Line 7:
|Website=https://www.xbox.com
|Website=https://www.xbox.com
|Description=Xbox is a gaming company created in 2001 by Microsoft for a line of gaming consoles.
|Description=Xbox is a gaming company created in 2001 by Microsoft for a line of gaming consoles.
}}Xbox is a series of gaming consoles, created by Microsoft in 2001.  Every version of the Xbox has its own hardware and operating system.
}}
 
'''Xbox''' is a series of gaming consoles created by [[Microsoft]] since 15 November 2001.


==Consumer-impact summary==
==Consumer-impact summary==
{{Ph-C-CIS}}
*'''User Freedom:''' Online features require paying for an [[Xbox Network]] membership
 
*'''User privacy:''' Collects user data, including [insert examples here],<!-- I would recommend reading through their data collection practices --> to sell to advertisers.<ref name=":0">{{Cite web |date=October 2025 |title=Microsoft Privacy Statement |url=https://www.microsoft.com/en-us/privacy/privacystatement |archive-url=http://web.archive.org/web/20260128183121/https://www.microsoft.com/en-US/privacy/privacystatement |archive-date=28 Jan 2026|access-date=Nov 7, 2025 |website=[[Microsoft]]}}</ref>
 
*'''Business model:''' Game sales via the [[Microsoft Store]], [[Xbox Network]] (formerly Xbox Live)/[[Xbox Game Pass|Game Pass]] memberships, selling user data to advertisers.<ref name=":0" />
 
*'''Market control:''' Primarily competing against [[Sony's WF-1000XM4 earbuds|Sony]]'s [[PlayStation]], additionally competing against [[Nintendo 3DS|Nintendo]]'s [[Nintendo Switch|Switch]] and [[Valve]]'s [[Steam Deck]]


==Incidents==
==Incidents==
{{Ph-C-Inc}}
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
===Mandatory part pairing<!-- HEY! THIS ARTICLE IS NOT YET WRITTEN! IT IS ONLY BLUELINKED SO I COULD GET THE DISCUSSION TAB MADE! -->===
{{Main|Xbox mandatory part pairing}}
 
===Advertisements===
{{Incomplete section}}


This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
[[File:Xbox One Dashboard.jpg|thumb|The Xbox One dashboard since 2022]]
===Example incident one (''date'')===
[[File:Xbox 360 Dashboards.png|thumb|Various versions of the 360 dashboard; the final version features advertisements]]
{{Main|link to the main article}}
Short summary of the incident (could be the same as the summary preceding the article).
===Example incident two (''date'')===
...


===Advertising===
===Dashboard ads===
{{Main|Advertising overload}}
{{Main|Advertising overload}}
Since the Xbox 360's third major dashboard redesign, the dashboards featured advertisements for various products to the user,<ref>{{Cite web |last=Gach |first=Ethan |title=New Xbox Dashboard Looks Great, Still Has Too Many Ads |url=https://kotaku.com/xbox-series-x-s-dashboard-update-game-pass-ui-1850679127 |website=Kotaku |date=26 Jul 2023 |access-date=15 Mar 2025 |url-status=live |archive-url=https://web.archive.org/web/20230726182627/https://kotaku.com/xbox-series-x-s-dashboard-update-game-pass-ui-1850679127 |archive-date=26 Jul 2023}}</ref><ref>{{Cite web |last=Michaels |first=Steve |title=Xbox Gamers Not Happy About Full-Screen Ads |url=https://gamerant.com/xbox-full-screen-ads/ |website=GameRant |date=22 Jan 2024 |access-date=15 Mar 2025 |url-status=dead |archive-url=https://web.archive.org/web/20240124235209/https://gamerant.com/xbox-full-screen-ads/ |archive-date=24 Jan 2024}}</ref><ref>{{Cite web |author= |date=2021 |title=Xbox One Dashboard Ads |url=https://ar.inspiredpencil.com/pictures-2023/xbox-one-dashboard-ads |url-status=live |archive-url=https://megalodon.jp/2026-0416-0139-36/https://consumerrights.wiki:443/images/2/2f/Xbox_One_Dashboard_Ads_-_inspiredpencil.png |archive-date=15 Apr 2026 |access-date=13 Feb 2026 |website=inspired pencil}}</ref><!-- Ref 4 - May need a higher-quality archive! --> regardless of if they were paying for a subscription on the console. The Xbox 360 dashboard received an update in June 2025, which added advertisements for the Xbox Series models.<ref>{{Cite web |last=Gilbert |first=Fraser |title=Xbox 360 Dashboard Gets Significant Update For First Time In Ages |url=https://www.purexbox.com/news/2025/06/xbox-360-dashboard-gets-significant-update-for-first-time-in-ages |website=PureXbox |date=25 Jun 2025 |access-date=13 Feb 2026 |url-status=live |archive-url=https://web.archive.org/web/20251114093529/https://www.purexbox.com/news/2025/06/xbox-360-dashboard-gets-significant-update-for-first-time-in-ages |archive-date=14 Nov 2025}}</ref>
====Advertising in subsidiary products====
{{Incomplete section}}
===Deprecating hardware===
There are various peripherals that have been released under the Xbox brand, which were deprecated and left unable to be used or retrofitted by the end user to prolong its usage.
====Xbox One Kinect<!-- Please use this article for reference when making revisions: https://en.wikipedia.org/wiki/Kinect#Kinect_for_Xbox_One_and_decline -->====
{{Main|Xbox One Kinect}}
When the Xbox One line initially released on 22 November 2013, it came with a Kinect model that is only compatible with the Xbox One due to using an archaic custom cable standard. The device was additionally mandatory on older OS versions for the console.<ref name="kotaku.com">{{Cite web |last=Schreier |first=Jason |title=Kinect No Longer Mandatory For Xbox One (But Will Still Come With It) [UPDATE] |url=http://kotaku.com/xbox-one-wont-actually-need-kinect-plugged-in-microso-1113142909 |website=Kotaku |date=12 Aug 2013 |access-date=8 Nov 2025 |url-status=live |archive-url=https://web.archive.org/web/20130906231830/http://kotaku.com/xbox-one-wont-actually-need-kinect-plugged-in-microso-1113142909 |archive-date=6 Sep 2013}}</ref><ref name="ext-onekinect">{{Cite web |last=Anthony |first=Sebastian |title=Xbox One no longer requires Kinect, but it'll still come in the box, and you'll still pay $500 |url=http://www.extremetech.com/gaming/163796-xbox-one-no-longer-requires-kinect-but-itll-still-come-in-the-box-and-youll-still-pay-500 |website=ExtremeTech |date=13 Aug 2013 |access-date=13 Feb 2026 |url-status=live |archive-url=https://web.archive.org/web/20130910080625/http://www.extremetech.com/gaming/163796-xbox-one-no-longer-requires-kinect-but-itll-still-come-in-the-box-and-youll-still-pay-500 |archive-date=10 Sep 2013}}</ref> Due to a lack of support from third-party developers, coupled with a lack of viable home-brew development for the hardware, [[Microsoft]] deprecated the Xbox One Kinect in 2016.<ref name="poly rise fall">{{Cite web |last=Hester |first=Blake |title=All the money in the world couldn't make Kinect happen |url=https://www.polygon.com/2020/1/14/21064608/microsoft-kinect-history-rise-and-fall |website=Polygon |date=14 Jan 2020 |access-date=8 Nov 2025 |url-status=live |archive-url=https://web.archive.org/web/20200115234540/https://www.polygon.com/2020/1/14/21064608/microsoft-kinect-history-rise-and-fall |archive-date=15 Jan 2020}}</ref> The company would provide users with an adapter for the Kinect for roughly two years after the device stopped production, which would allow the end user to connect the Kinect to their Xbox One S<ref>{{Cite web |last=Sarkar |first=Samit |title=Xbox One S console has no Kinect port, requires USB adapter |url=https://www.polygon.com/e3/2016/6/13/11927140/xbox-one-s-console-kinect-adapter |website=Polygon |date=13 Jun 2016 |access-date=8 Nov 2025 |url-status=live |archive-url=https://web.archive.org/web/20200115144744/https://www.polygon.com/e3/2016/6/13/11927140/xbox-one-s-console-kinect-adapter |archive-date=15 Jan 2020}}</ref> and X<ref name="kinect adapter terminated">{{Cite web |last=Gartenberg |first=Chaim |title=Microsoft has discontinued the Kinect Adapter for newer Xbox One consoles |url=https://www.theverge.com/circuitbreaker/2018/1/2/16842738/microsoft-kinect-adapter-xbox-one-x-s-discontinued |website=The Verge |date=2 Jan 2018 |access-date=8 Nov 2025 |url-status=live |archive-url=https://web.archive.org/web/20191114173823/https://www.theverge.com/circuitbreaker/2018/1/2/16842738/microsoft-kinect-adapter-xbox-one-x-s-discontinued |archive-date=14 Nov 2019}}</ref> models, however later models such as the Series X/S would be unable to interface with the Kinect regardless of the USB-A adapter.<ref>{{Cite web |author= |title=Connect a Kinect sensor to an Xbox One S or Xbox One X console |url=https://support.xbox.com/en-CA/help/hardware-network/kinect/set-up-and-use-kinect-sensor-with-adapter |website=Xbox |date= |access-date=13 Feb 2026 |url-status=live |archive-url=https://web.archive.org/web/20250711115029/https://support.xbox.com/en-CA/help/hardware-network/kinect/set-up-and-use-kinect-sensor-with-adapter |archive-date=11 Jul 2025}}</ref><!-- The Wikipedia article I am referencing is lacking info on whether or not the Xbox One Kinect could still be used on Windows 10. Please find info on this, even if it is expected that the Kinect got the same treatment as the death of WMR in Win 11.
So far, I can find this, but Azure Kinect info is crowding too much of the search feed to find info directly on MS killing older kinect support on Windows
https://learn.microsoft.com/en-sg/answers/questions/473588/no-kinect-for-windows-v2-sensor-detected -->


[[File:Xbox One Dashboard.jpg|thumb|The Xbox One dashboard as of 2022]]
====Xbox TV Tuner<!-- Use this for notes: https://unionvgf.com/index.php?threads/xbox-digital-tuner-europe-only.5292/ -->====
Users of [[Xbox]] One/Series<ref>{{Cite web |last=Gach |first=Ethan |date=26 Jul 2023 |title=New Xbox Dashboard Looks Great, Still Has Too Many Ads |url=https://kotaku.com/xbox-series-x-s-dashboard-update-game-pass-ui-1850679127 |url-status=live |access-date=15 Mar 2025 |website=[[Kotaku]]}}</ref><ref>{{Cite web |last=Micheals |first=Steve |date=22 Jan 2024 |title=Xbox Gamers Not Happy About Full-Screen Ads |url=https://gamerant.com/xbox-full-screen-ads/ |url-status=live |access-date=15 Mar 2025 |website=[[GameRant]]}}</ref> have been receiving ads on the home screens of their systems for over a decade.<ref>[https://ar.inspiredpencil.com/pictures-2023/xbox-one-dashboard-ads Archive of dashboard ads for Xbox consoles]</ref> This practice dates back to the 7th console generation, such as on the [[Xbox]] 360.<ref>[https://www.neogaf.com/threads/the-ads-finally-were-removed-from-the-xbox-360-dashboard.1549854/ The ads finally were removed from the Xbox 360 dashboard]</ref>
Initially when the Xbox One released, it was designed to support standard television features and, for an additional charge, users could purchase a TV tuner peripheral to access free cable channels. In 2021, with the removal of OneGuide TV, this peripheral became incompatible with all Xbox One and Series consoles.<ref>{{Cite web |last=White |first=Lewis |title=Xbox abandons TV for good with OneGuide death |url=https://stealthoptional.com/article/xbox-abandons-tv-for-good-with-oneguide-death |website=Stealth Optional |date=11 Mar 2021 |access-date=13 Feb 2026 |url-status=live |archive-url=https://web.archive.org/web/20241008111713/https://stealthoptional.com/article/xbox-abandons-tv-for-good-with-oneguide-death |archive-date=8 Oct 2024}}</ref>


===Blocking third-party accessories===
On 12 November 2023, [[Microsoft]] disabled support for third-party accessories on Xbox One and Series consoles.<ref name=":1">{{Cite web |last=Peterson |first=Jake |title=These Accessories Will No Longer Work on Your Xbox Next Month |url=https://lifehacker.com/these-accessories-will-no-longer-work-on-your-xbox-next-1850972910 |website=LifeHacker |date=30 Oct 2023 |access-date=8 Nov 2025 |url-status=live |archive-url=http://web.archive.org/web/20250407213941/https://lifehacker.com/these-accessories-will-no-longer-work-on-your-xbox-next-1850972910 |archive-date=7 Apr 2025}}</ref> Any accessories not deemed "authorized" by Microsoft when plugged into the console will give the user the following error message on their screen:<ref name=":2">{{Cite web |author= |title=Error 0x82d60002 occurs when you connect an unauthorized accessory to your Xbox console |url=https://support.xbox.com/en-US/help/errors/error-code-0x82d60002 |website=Xbox |date= |access-date=13 Feb 2026 |url-status=live |archive-url=https://web.archive.org/web/20250805114722/https://support.xbox.com/en-US/help/errors/error-code-0x82d60002 |archive-date=5 Aug 2025}}</ref><blockquote>A connected accessory is not authorized. Using unauthorized accessories compromises your gaming experience. For this reason, the unauthorized accessory will be blocked from use on 11/12/2023.
For help returning it, check with the store it came from or contact the manufacturer. To see authorized accessories, go to
www.xbox.com/accessories
. (0x82d60002).</blockquote>
The intent of this ban was to stop individuals using third-party peripherals which would allow users to cheat in games,<ref>{{Cite web |last=Orland |first=Kyle |title=Microsoft issues system-level ban for “unauthorized” Xbox accessories |url=https://arstechnica.com/gaming/2023/10/microsoft-issues-system-level-ban-for-unauthorized-xbox-accessories/ |website=Ars Technica |date=30 Oct 2023 |access-date=13 Feb 2026 |url-status=live |archive-url=http://web.archive.org/web/20260210000207/https://arstechnica.com/gaming/2023/10/microsoft-issues-system-level-ban-for-unauthorized-xbox-accessories/ |archive-date=10 Feb 2026}}</ref> however this blanket ban has resulted in legitimate consumer peripherals breaking for the console,<ref>{{Cite web |author=Brook Gaming |date=20 Oct 2023 |title=Brook Gaming on X |url=https://nitter.catsarch.com/brookgamingfans/status/1715337068401021284 <!-- This is in order to circumvent certain login and display restrictions. --> |url-status=live |archive-url=https://ghostarchive.org/archive/dqDCg |archive-date=15 Apr 2026 |access-date=13 Feb 2026 |website=[[X Corp]]}}</ref><ref>{{Cite web |last=Mallick |first=Abhishek |title=Xbox looking to nuke third-party accessories spells doom for the FGC, even if it becomes the “most uncheatable” device |url=https://www.sportskeeda.com/esports/xbox-looking-nuke-third-party-accessories-spells-doom-fgc-even-becomes-most-uncheatable-device |website=sportskeeda |date=30 Oct 2023 |access-date=13 Feb 2025 |url-status=live |archive-url=https://web.archive.org/web/20231031012031/https://www.sportskeeda.com/esports/xbox-looking-nuke-third-party-accessories-spells-doom-fgc-even-becomes-most-uncheatable-device |archive-date=31 Oct 2023}}</ref> as well as limiting peripheral competition on the Xbox One/Series models to the companies willing to pay [[Microsoft]] to have their hardware approved for the platform. Users of accessibility peripherals have notably shown backlash,<ref>{{Cite web |author=SightlessKombat |date=30 Oct 2023 |title=Xbox's new policy — say goodbye to unofficial accessories from November thanks to error '0x82d60002' |url=https://old.reddit.com/r/Games/comments/17jf35p/comment/k72lc8t/?context=3 |url-status=live |archive-url=https://ghostarchive.org/archive/Fl70K |archive-date=24 Feb 2026 |access-date=13 Feb 2026 |website=[[Reddit]]}}</ref><ref>{{Cite web |author=CustodialApathy |date=30 Oct 2023 |title=Xbox's new policy — say goodbye to unofficial accessories from November thanks to error '0x82d60002' |url=https://old.reddit.com/r/Games/comments/17jf35p/comment/k72tt77/?context=3 |url-status=live |archive-url=https://ghostarchive.org/archive/t8cKl |archive-date=24 Feb 2026 |access-date=13 Feb 2026 |website=[[Reddit]]}}</ref> since this change locks down accessibility controller options solely to the Xbox Adaptive Controller.
====Storage hardware lock-in<!-- Hardware lock-in for storage too??? https://www.sportskeeda.com/gaming-tech/a-list-licensed-authorized-third-party-xbox-controllers-accessories -->====
Users expecting to expand the storage on Xbox Series X/S models have only two options — an external hard drive connected via {{Wplink|USB 3.0#3.2|USB 3.2}} or a proprietary storage expansion card.<ref name=":3">{{Cite web |last=Co |first=Alex |title=Xbox Series X Expandable Storage Requires Proprietary Cards for Series X Games |url=https://www.gamespot.com/articles/xbox-series-x-requires-proprietary-cards-to-expand/1100-6474802/ |website=GameSpot |date=17 Mar 2020 |access-date=15 Nov 2025 |url-status=live |archive-url=https://web.archive.org/web/20200414075714/https://www.gamespot.com/articles/xbox-series-x-requires-proprietary-cards-to-expand/1100-6474802/ |archive-date=14 Apr 2020}}</ref><ref name=":4">{{Cite web |author=Digital Foundry |title=DF Direct: Hands-On With Xbox Series X + Impressions + Xbox One X Size Comparisons! |url=https://youtu.be/4cmclCjS5jg |website=[[YouTube]] |date=16 Mar 2020 |access-date=13 Feb 2026 |url-status=live |archive-url=https://preservetube.com/watch?v=4cmclCjS5jg |archive-date=14 Feb 2026}}</ref> Games for Xbox One and Xbox 360 can be run on the external hard drives for Series X/S, but any game meant for Xbox Series X can only be stored on external hard drives and cannot be run without being transferred to internal storage or an expansion card.<ref name=":3" /><ref name=":4" />
It is to be expected that due to the blocking of third-party accessories,<ref name=":1" /><ref name=":2" /> any affordable alternatives will not release on the market.
===Series S/X paired SSD===
Storage in any XBOX and other devices will inevitably fail. With previous gen (XBOX ONE) consoles, this wasn't an issue. When such failure occured, you only had to purchase new 2,5" drive (HDD/SSD 500-1000GB) install the drive and perform offline system update ([https://support.xbox.com/en-US/help/hardware-network/console/offline-system-update OSU] ([http://web.archive.org/web/20260209104515/https://support.xbox.com/en-US/help/hardware-network/console/offline-system-update Archived])) after which your console was fully functional again.
This has changed with the new generation (Series S/X) consoles. where swappable nvme SSD's are used. The problem is, these SSD's contain hidden partition with encrypted hardware key marrying the SSD to the board.<ref name="Hidden Partiton">[https://www.youtube.com/watch?v=eQnsXR68Gb0 Hidden partition on Series S/X consoles] ([https://preservetube.com/watch?v=eQnsXR68Gb0 Archived])</ref>
It is possible, to clone the SSD and create a backup. However with each update the key is changed, and you'll have to create a new backup. If you don't create a backup, and the SSD fails, it can sometimes remain clonable, this is not a guarantee, and more often than not, the data is simply lost.
No official tool is available to recreate said partition. Only XBOX themselves can repair your device. For out of warranty service by XBOX, you'll have to pay a [https://support.xbox.com/en-US/help/hardware-network/warranty-service/getting-your-product-serviced repair fee] wich costs as much as whole new working console.
Failed SSD renders the console unusable, effectively making e-waste out of devices that would otherwise be perfectly functional.


==Products==
==Products==
{{Ph-C-P}}
===Home consoles===
*Xbox
*Xbox 360
**360 Elite
**360 S
**360 E ("Winchester")
*Xbox One
**One S
**One X
*Xbox Series
**Series X
**Series S
 
===Portable gaming consoles===
*ROG Xbox Ally
**Ally X
 
===Peripherals<!-- Please limit this to peripherals which will have consumer rights incidents! -->===
*Kinect
*Xbox Wireless Controller


==See also==
==See also==
{{Ph-C-SA}}
;Companies
*[[Nintendo]]
*[[Sony]]
*[[Microsoft]]
 
;Consoles
*[[PlayStation]]
*[[Nintendo Switch]]


==References==
==References==
{{reflist}}
{{Reflist}}


[[Category:{{PAGENAME}}]]
[[Category:{{PAGENAME}}]]
[[Category:Microsoft]]
Retrieved from "https://consumerrights.wiki/w/Xbox"