Domino's: Difference between revisions
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{{CompanyCargo | {{CompanyCargo | ||
|Logo= | |Logo=Domino's logo.png | ||
|Founded=1960 | |Founded=9 December 1960 | ||
|Industry=Food | |||
|Type=Public | |||
|Website=https://dominos.com/ | |||
|Description= | |||
}} | |||
'''{{Wplink|Domino's}}''' is an American Pizza Restaurant Chain company founded on 09 December 1960 by Jim Monagham, Tom Monaghan, and Dominick DeVarti. It operates over 21,000 restaurants across several countries and has a revenue of $4.8 billion.<ref>{{Cite web |last=Williment |first=Chloe |date=2026-01-21 |title=Top 10: Global Food Franchises |url=https://fooddigital.com/top10/top-10-franchises |url-status=live |archive-url=https://web.archive.org/web/20260222215710/https://fooddigital.com/top10/top-10-franchises |archive-date=22 Feb 2026|access-date=2026-01-26 |website=fooddigital.com}}</ref> | |||
==Consumer impact summary== | |||
{{Ph-C-CIS}} | |||
*Privacy concerns over Voice Data Collection | |||
==Consumer | *Security concerns | ||
* Privacy concerns over Voice Data Collection | |||
* Security concerns | |||
==Incidents== | ==Incidents== | ||
This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]]. | ||
[[File: | [[File:Domino's security incident hacker's tweet.jpg|alt=Hacker Group Twitter messages |thumb|Hacker Group Twitter ]] | ||
===Domino's | ===Domino's France and Belgium Leak (''2014'')=== | ||
{{Main|link to the main CR Wiki article}} | {{Main|link to the main CR Wiki article}} | ||
In 2014, a hacker group by the name of Rex Mundi, went on [[X Corp|Twitter]] (now X) claiming to have obtained 650,000 customer personal information.<ref>{{Cite web |last=Cluley |first=Graham |date=2014-07-16 |title=Domino's Pizza refuses to pay ransom after customer database hacked |url=https://www.welivesecurity.com/2014/06/16/dominos-pizza-hacked/ |url-status=live |archive-url=http://web.archive.org/web/20260112220612/https://www.welivesecurity.com/2014/06/16/dominos-pizza-hacked/ |archive-date=12 Jan 2026|access-date=2026-01-26 |website=WeLiveSecurity}}</ref> The hackers threatened to release the information if '''Domino’s''' didn't pay the group 30,000 euros. In response, the company denied the ransom request, and 6 months later the hackers released the data to the public that contained customers' email addresses, names, phone numbers, passwords, and physical address.<ref>{{Cite web |author=NBC News |date=2014-06-16 |title=Hackers Steal Domino's Pizza Customer Data in Europe, Seek Ransom |url=https://www.nbcnews.com/tech/security/hackers-steal-dominos-pizza-customer-data-europe-seek-ransom-n132591 |url-status=live |archive-url=http://web.archive.org/web/20250714115920/https://www.nbcnews.com/tech/security/hackers-steal-dominos-pizza-customer-data-europe-seek-ransom-n132591 |archive-date=14 Jul 2025|access-date=2026-01-29 |website=NBC News}}</ref><ref>{{Cite web |author=Have I Been Pwned |date=2015-01-04 |title=Domino's Data Breach |url=https://haveibeenpwned.com/Breach/Dominos |url-status=live |archive-url=http://web.archive.org/web/20251231154707/https://haveibeenpwned.com/Breach/Dominos |archive-date=31 Dec 2025|access-date=2026-01-29 |website=Have I Been Pwned}}</ref> | |||
===Domino's India Security Leak (2021)=== | |||
===Domino's India Security Leak (''2021'')=== | |||
On 18 April 2021, a cybersecurity researcher by the name of Alon Gal<ref>{{Cite web |last=Khanna |first=Monit |date=2021-05-24 |title=Domino's India Data Breach: Mobile Numbers, Address Of 18 Crore Orders Leaked |url=https://www.indiatimes.com/technology/news/dominos-india-data-breach-mobile-numbers-address-of-18-crore-orders-leaked/articleshow/127553498.html |url-status=live |access-date=2026-01-29 |website=India Times |archive-url=http://web.archive.org/web/20260223041327/https://www.indiatimes.com/technology/news/dominos-india-data-breach-mobile-numbers-address-of-18-crore-orders-leaked/articleshow/127553498.html |archive-date=23 Feb 2026}}</ref> posted on Twitter (now X) that around 180 million orders and 1 million credit card information were stolen.<ref>{{Cite web |last=Coble |first=Sarah |date=2021-04-20 |title=Threat Actor Claims to Have Hacked Domino’s |url=https://www.infosecurity-magazine.com/news/threat-actor-claims-to-have-hacked/ |url-status=live |archive-url=http://web.archive.org/web/20251112044440/https://www.infosecurity-magazine.com/news/threat-actor-claims-to-have-hacked/ |archive-date=12 Nov 2025|access-date=2026-01-29 |website=Infosecurity Magazine}}</ref> Speculated to be the same hackers who hacked MobiKwik, they advertised the data to be sold for around $550,000. On 20 April, the company responded by saying it was an information security incident and no financial data or credit card information had been affected,<ref>{{Cite web |last=George |first=Amala |date=2021-05-11 |title=A primer on the Domino's Data Leak |url=https://blog.ipleaders.in/primer-dominos-data-leak/ |url-status=live |archive-url=http://web.archive.org/web/20250327233348/https://blog.ipleaders.in/primer-dominos-data-leak/ |archive-date=27 Mar 2025|access-date=2026-01-29 |website=Ipleaders}}</ref> however a couple days later, the company changed their stance by acknowledging the 180 million and 1 million credit card leaked information.<ref>{{Cite web |author=CNBCTV18 |date=2021-05-24 |title=Domino's data breach: Details of 18 crore orders, 10 lakh credit cards compromised |url=https://www.cnbctv18.com/information-technology/dominos-data-breach-details-of-18-crore-orders-10-lakh-credit-cards-compromised-9408011.htm |url-status=live |archive-url=http://web.archive.org/web/20250722171014/https://www.cnbctv18.com/information-technology/dominos-data-breach-details-of-18-crore-orders-10-lakh-credit-cards-compromised-9408011.htm |archive-date=22 Jul 2025|access-date=2026-01-26 |website=CNBCTV18}}</ref> It has been speculated that the hack occurred around February 2021. | |||
. | ==Legal Cases== | ||
'''<big>Domino's voice recording California lawsuit (''2024.08 - Present'')</big>''' | |||
In collaboration with ConverseNow Technologies Inc., '''Domino's''' uses an AI voice assistant to process customer's phone orders. However it was claimed that '''Domino's''' recorded customers orders for the purpose of improving their AI voice assistant, violating the California Invasion of Privacy Act.<ref>{{Cite web |last=Milano |first=Ashley |date=2024-11-11 |title=Domino's Class Action Lawsuit: Pizza Chain Accused of Recording Calls Without Consent |url=https://injuryclaims.com/news/class-action-privacy-data-and-tcpa/dominos-class-action-lawsuit-call-recording |url-status=live |archive-url=http://web.archive.org/web/20250520060035/https://injuryclaims.com/news/class-action-privacy-data-and-tcpa/dominos-class-action-lawsuit-call-recording |archive-date=20 May 2025|access-date=2026-01-26 |website=Injury Claims}}</ref> The company, ConverseNow Technologies Inc. had made an attempt to dismiss the California Invasion of Privacy Act, citing that ordering pizza didn't warrant an expectation of privacy,<ref>{{Cite web |last=Holman |first=Eddie |last2=Shapiro |first2=Tracy |last3=Lee |first3=Doo |date=2025-09-04 |title=U.S. Federal Court Allows CIPA Class Action Against AI Customer Service Provider to Proceed |url=https://www.wsgr.com/en/insights/us-federal-court-allows-cipa-class-action-against-ai-customer-service-provider-to-proceed.html |url-status=live |archive-url=http://web.archive.org/web/20260123231903/https://www.wsgr.com/en/insights/us-federal-court-allows-cipa-class-action-against-ai-customer-service-provider-to-proceed.html |archive-date=23 Jan 2026|access-date=2026-01-26 |website=Wilson Sonsini}}</ref> however the court dismissed these claims due to the company's earlier statements regarding their security and privacy policy. As of March 2026, the case is ongoing. | |||
'''< | |||
'''<big>Domino's security fraud lawsuit (''2024.09.20 - Present'')</big>''' | |||
In the filed lawsuit, it is claimed that '''Domino's''' misled investors by providing false and or misleading statements about the company's projected net worth growth, with one instance being '''Domino's''' projected growth of 1,100 new stores in 2024 through 2028, however it was unable to reach the projected goal. As a result of this lawsuit, '''Domino's''' stock value fell down by around 13.75%.<ref>{{Cite web |last=Mehorter |first=Kelly |date=2024-09-24 |title=Domino’s Misled Investors with Inflated Global Store Growth Projections, Class Action Lawsuit Says |url=https://www.classaction.org/news/dominos-misled-investors-with-inflated-global-store-growth-projections-class-action-lawsuit-says |url-status=live |archive-url=https://web.archive.org/web/20260222215823/https://www.classaction.org/news/dominos-misled-investors-with-inflated-global-store-growth-projections-class-action-lawsuit-says |archive-date=22 Feb 2026|access-date=2026-01-26 |website=Class Action}}</ref> | |||
==See also== | ==See also== | ||
*[[McDonald's]] | |||
* [[ | *[[Wendy's]] | ||
* | *[[Pizza Hut]] | ||
* | *[[Papa John's]] | ||
==References== | ==References== | ||
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[[Category:{{PAGENAME}}]] | [[Category:{{PAGENAME}}]] | ||
[[Category:Companies]] | |||