Paragon NTFS software license invalidation: Difference between revisions
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==Background== | ==Background== | ||
NTFS for Mac is a commercial solution that allows Mac users to write files to Windows-formatted drives. Unlike free alternatives, the software was marketed as a reliable, high-performance program with official support. Customers bought perpetual licenses as evidenced by purchase confirmations that did not mention any time limitations or a subscription model. | NTFS for Mac is a commercial solution that allows Mac users to write files to Windows-formatted drives. Unlike free alternatives, the software was marketed as a reliable, high-performance program with official support. Customers bought perpetual licenses as evidenced by purchase confirmations that did not mention any time limitations or a subscription model. | ||
[[File: | [[File:Paragon email back & forth with customer support.jpg|thumb|alt=E-mail reply from Paragon support suggesting they re-purchase the software with a 30% discount.|E-mail reply from Paragon support suggesting they re-purchase the software with a 30% discount.]] | ||
===Licensing system change=== | ===Licensing system change=== | ||
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*Version 17.0.243, available from the new system, didn't recognize the previously purchased license. | *Version 17.0.243, available from the new system, didn't recognize the previously purchased license. | ||
When contacting Paragon Support, they acknowledged the licensing change:<ref>[[:File:Paragon NTFS license ticket censored for privacy.pdf]]</ref><blockquote>''It looks like you are experiencing an activation problem with one or several of our products.'' | When contacting Paragon Support, they acknowledged the licensing change:<ref>[[:File:Paragon NTFS license ticket censored for privacy.pdf]] ([https://web.archive.org/web/20250709010123if_/https://consumerrights.wiki/images/9/91/Paragon_NTFS_license_ticket_censored_for_privacy.pdf Archived])</ref><blockquote>''It looks like you are experiencing an activation problem with one or several of our products.'' | ||
''1. If you purchased the product (APFS for Windows, NTFS for mac, ExtFS for mac, HFS for Windows, LFS for Windows) after September 2022, please follow the steps below:'' | ''1. If you purchased the product (APFS for Windows, NTFS for mac, ExtFS for mac, HFS for Windows, LFS for Windows) after September 2022, please follow the steps below:'' | ||