LG refrigerator warranty scandal: Difference between revisions

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A pattern of early refrigerator failures saw attempts by LG Electronics to prevent consumer lawsuits using forced arbitration practices, regarding their lack of warranty coverage for failed fridges.

A pattern of early refrigerator failures saw attempts by '''[[LG|LG Electronics]]''' to prevent consumer lawsuits using forced arbitration practices, regarding their lack of warranty coverage for failed fridges.

==Overview==

LG Electronics faced widespread consumer complaints due to systematic failures of their linear compressor refrigerators, with many reports of units failing within 2-5 years in spite of being advertised with a 10-year warranty & 20-year lifespan.<ref>[https://www.nbcbayarea.com/investigations/consumer/lg-refrigerators-failures-update/3465620/ NBC Bay Area, "Fridge failures: LG says angry owners can't sue, company points to cardboard box", February 27, 2024]</ref> The company's response to these failures has focused on attempting to force consumers into private arbitration rather than addressing the underlying product flaws, where LG cites arbitration notices that most consumers never had the opportunity to see.

LG Electronics faced widespread consumer complaints due to systematic failures of their linear compressor refrigerators, with many reports of units failing within 2-5 years in spite of being advertised with a 10-year warranty & 20-year lifespan.<ref>[https://www.nbcbayarea.com/investigations/consumer/lg-refrigerators-failures-update/3465620/ NBC Bay Area, "Fridge failures: LG says angry owners can't sue, company points to cardboard box", February 27, 2024]</ref> The company's response to these failures has focused on attempting to force consumers into private arbitration rather than addressing the underlying product flaws, where LG cites arbitration notices that most consumers never had the opportunity to see due to them being on the delivery box which is thrown away before the fridge makes it into the customer's home or the instruction manual which is not a binding legal contract.[https://www.nbcbayarea.com/investigations/consumer/lg-refrigerators-failures-update/3465620/]

==The Linear Compressor Issue==

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[[Category:Incidents]]

~~[[Category:Organizations]]~~

~~[[Category:Products]]~~

[[Category:Anti-Consumer Practices]]

[[Category:Lawsuits]]

[[Category:LG]]

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-A pattern of early refrigerator failures saw attempts by LG Electronics to prevent consumer lawsuits using forced arbitration practices, regarding their lack of warranty coverage for failed fridges.
+A pattern of early refrigerator failures saw attempts by '''[[LG|LG Electronics]]''' to prevent consumer lawsuits using forced arbitration practices, regarding their lack of warranty coverage for failed fridges.
 ==Overview==
-LG Electronics faced widespread consumer complaints due to systematic failures of their linear compressor refrigerators, with many reports of units failing within 2-5 years in spite of being advertised with a 10-year warranty & 20-year lifespan.<ref>[https://www.nbcbayarea.com/investigations/consumer/lg-refrigerators-failures-update/3465620/ NBC Bay Area, "Fridge failures: LG says angry owners can't sue, company points to cardboard box", February 27, 2024]</ref> The company's response to these failures has focused on attempting to force consumers into private arbitration rather than addressing the underlying product flaws, where LG cites arbitration notices that most consumers never had the opportunity to see.
+LG Electronics faced widespread consumer complaints due to systematic failures of their linear compressor refrigerators, with many reports of units failing within 2-5 years in spite of being advertised with a 10-year warranty & 20-year lifespan.<ref>[https://www.nbcbayarea.com/investigations/consumer/lg-refrigerators-failures-update/3465620/ NBC Bay Area, "Fridge failures: LG says angry owners can't sue, company points to cardboard box", February 27, 2024]</ref> The company's response to these failures has focused on attempting to force consumers into private arbitration rather than addressing the underlying product flaws, where LG cites arbitration notices that most consumers never had the opportunity to see due to them being on the delivery box which is thrown away before the fridge makes it into the customer's home or the instruction manual which is not a binding legal contract.[https://www.nbcbayarea.com/investigations/consumer/lg-refrigerators-failures-update/3465620/]
 ==The Linear Compressor Issue==
@@ Line 47: / Line 47: @@
 [[Category:Incidents]]
-[[Category:Organizations]]
-[[Category:Products]]
 [[Category:Anti-Consumer Practices]]
 [[Category:Lawsuits]]
+[[Category:LG]]