Model F Labs: Difference between revisions

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Model F Labs specifies in it's [[terms of service]] (ToS) that all buyers agree to accept cosmetic defects on their products, and that finishes on it's cases are expected to wear with use.<ref name="ToS">https://www.modelfkeyboards.com/terms-and-conditions/</ref>

However, Model F Labs does not specify in the ToS a timeline for when such wear might reasonably occur. Several users on Deskthority have reported that the powder coated finish on their ~~F64~~ and F77 keyboards wore down within the span of a few months, exposing the bare zinc casing.<ref>https://deskthority.net/viewtopic.php?p=521878#p521878</ref><ref name="wear"></ref> Users agreed this was an unacceptable timeline for expected wear and called into question the company's QA, especially considering that Model F Labs advertises their keyboards as "Built to Last for Decades, Not Years" on their website's homepage.

However, Model F Labs does not specify in the ToS a timeline for when such wear might reasonably occur. Several users on Deskthority have reported that the powder coated finish on their F62 and F77 keyboards wore down within the span of a few months, exposing the bare zinc casing.<ref>https://deskthority.net/viewtopic.php?p=521878#p521878</ref><ref name="wear"></ref> Users agreed this was an unacceptable timeline for expected wear and called into question the company's QA, especially considering that Model F Labs advertises their keyboards as "Built to Last for Decades, Not Years" on their website's homepage.

Strandberg was criticized for his response to these cases; standing by the ToS and stating the wear was still normal.<ref>https://deskthority.net/viewtopic.php?p=521991#p521991</ref><ref>https://deskthority.net/viewtopic.php?p=522034#p522034</ref> He has offered full case replacements in some select instances, but this appears to have been done as a result of Deskthority member backlash rather than intention to change Model F Labs' future policy.<ref>https://deskthority.net/viewtopic.php?p=522038#p522038</ref>

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Strandberg has at one point offered to buy Deskthority and asked users if they would be willing to help fund his purchase of the platform.<ref>https://www.facebook.com/share/p/15xhzF92qc/</ref> This was lambasted by forum members as they viewed a potential takeover by Strandberg would lead to criticism of Model F Labs on Deskthority being silenced, and continued promotion of the company at the expense of other member created projects to run unabated.

[[File:Model f labs warranty.jpg|thumb|Warranty flyer for a Model F Labs keyboard. The warranty information on this sheet is normally only available my mail-in request as stated in the ToS, or upon arrival of a purchased product.]]

[[File:Model f labs warranty.jpg|thumb|Warranty flyer for a Model F Labs keyboard. The warranty information on this sheet is normally only available by mail-in request as stated in the ToS, or upon arrival of a purchased product.]]

===Apparent failure to meet EU standards===

@@ Line 22: / Line 22: @@
 Model F Labs specifies in it's [[terms of service]] (ToS) that all buyers agree to accept cosmetic defects on their products, and that finishes on it's cases are expected to wear with use.<ref name="ToS">https://www.modelfkeyboards.com/terms-and-conditions/</ref>
-However, Model F Labs does not specify in the ToS a timeline for when such wear might reasonably occur. Several users on Deskthority have reported that the powder coated finish on their F64 and F77 keyboards wore down within the span of a few months, exposing the bare zinc casing.<ref>https://deskthority.net/viewtopic.php?p=521878#p521878</ref><ref name="wear"></ref> Users agreed this was an unacceptable timeline for expected wear and called into question the company's QA, especially considering that Model F Labs advertises their keyboards as "Built to Last for Decades, Not Years" on their website's homepage.
+However, Model F Labs does not specify in the ToS a timeline for when such wear might reasonably occur. Several users on Deskthority have reported that the powder coated finish on their F62 and F77 keyboards wore down within the span of a few months, exposing the bare zinc casing.<ref>https://deskthority.net/viewtopic.php?p=521878#p521878</ref><ref name="wear"></ref> Users agreed this was an unacceptable timeline for expected wear and called into question the company's QA, especially considering that Model F Labs advertises their keyboards as "Built to Last for Decades, Not Years" on their website's homepage.
 Strandberg was criticized for his response to these cases; standing by the ToS and stating the wear was still normal.<ref>https://deskthority.net/viewtopic.php?p=521991#p521991</ref><ref>https://deskthority.net/viewtopic.php?p=522034#p522034</ref> He has offered full case replacements in some select instances, but this appears to have been done as a result of Deskthority member backlash rather than intention to change Model F Labs' future policy.<ref>https://deskthority.net/viewtopic.php?p=522038#p522038</ref>
@@ Line 37: / Line 37: @@
 Strandberg has at one point offered to buy Deskthority and asked users if they would be willing to help fund his purchase of the platform.<ref>https://www.facebook.com/share/p/15xhzF92qc/</ref> This was lambasted by forum members as they viewed a potential takeover by Strandberg would lead to criticism of Model F Labs on Deskthority being silenced, and continued promotion of the company at the expense of other member created projects to run unabated.
-[[File:Model f labs warranty.jpg|thumb|Warranty flyer for a Model F Labs keyboard. The warranty information on this sheet is normally only available my mail-in request as stated in the ToS, or upon arrival of a purchased product.]]
+[[File:Model f labs warranty.jpg|thumb|Warranty flyer for a Model F Labs keyboard. The warranty information on this sheet is normally only available by mail-in request as stated in the ToS, or upon arrival of a purchased product.]]
 ===Apparent failure to meet EU standards===