IFTTT discontinued Legacy plan: Difference between revisions

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~~{{incomplete}}~~

'''[[IFTTT]]''' initially offered a subscription plan marketed as a "lifetime" deal. Users were promised that the price would stay the same as long as the plan was active. After about three years, however, IFTTT discontinued the original plan, forcing users into a new, more expensive subscription tier.

~~----~~

IFTTT ~~rolled back on a~~ subscription ~~plan that they previously advertised as being a~~ "~~lifetime~~" ~~subscription plan~~.

==Backround==

In 2020, IFTTT launched the ''"Set Your Price"'' campaign for its Pro subscription. The campaign included the following promises:

<blockquote>"If you upgrade to Pro before October 31st, whatever price you choose will be what you pay per month forever."<ref name="archive1">[https://web.archive.org/web/20201025203841/https://ifttt.com/explore/set_your_price_extended IFTTT: Set Your Price for Pro – Web Archive, October 25, 2020]</ref>

"Set your price for Pro and we will honor it as long as your plan is active."<ref name="archive2">[https://web.archive.org/web/20201030004652/https://ifttt.com/subscriptions/pro IFTTT: Subscriptions Pro – Web Archive, October 30, 2020]</ref></blockquote>

The monthly subscription price during this promotion was as low as $1.99.<ref name="archive2" />

IFTTT ~~stated on their website~~, "~~if you upgrade to~~ Pro ~~before October 31st~~, ~~whatever price you choose will be what you pay per month forever~~."

==Discontinuing the Legacy plan==

In 2023, IFTTT announced changes to its subscription model. Legacy Pro plans were phased out, and users were migrated to a new "Pro+" plan. This change meant higher subscription costs, even for those who had subscribed under the ''"lifetime"'' pricing guarantee.<ref name="helpcenter">[https://help.ifttt.com/hc/en-us/articles/16014462721435-Important-Update-to-the-Legacy-Pro-Plan Important Update to the Legacy Pro Plan – IFTTT Help Center]</ref>

~~https~~:~~//web~~.~~archive~~.~~org/web/20201025203841/https://ifttt.com/explore/set_your_price_extended~~

===Communication to users===

[[File:Screenshot 2025-01-15 114443.png|right|thumb|Email sent to users about the Legacy Pro plan migration.]]

Users received notifications by email and on IFTTT's website about the changes. The email stated:

*"On an upcoming renewal, legacy accounts will be migrated from our Legacy Pro tier to Pro+."<ref name="helpcenter" />

The ~~set your price monthly subscription was~~ "~~($1~~.~~99 USD or more)~~."

==Customer reaction==

The rollback on IFTTT's original "lifetime" promise resulted in mass criticism from users who felt lied to by the company’s initial guarantees. Many users viewed the move as a breach of trust, teaching a valuable lesson on the meaning of a ''"lifetime"'' subscription claim in the tech industry.

~~Their website~~ also ~~stated, "set your price for Pro and we will honor it as long as your plan is active."~~

==See also==

*[[Subscription models]]

*[[Consumer rights]]

*[[Lifetime guarantees in software services]]

~~https:~~/~~/web.archive.org/web/20201030004652/https://ifttt.com/subscriptions/pro~~

==References==

[[Category:Discontinued subscription services]]

~~After about three years, IFTTT rolled back on that "lifetime"~~ subscription ~~plan and increased the price depending on how much you were paying.~~

[[Category:Incidents]]

[[Category:IFTTT]]

The way they did this was by dropping the subscription plan they had since deemed "Legacy Pro" altogether, and forced everybody on the legacy plan to a different "Pro+" plan, along with an increased monthly price.

[[~~File~~:~~Screenshot 2025-01-15 114443.png|left|thumb|Email users received regarding the plan change and price increase.~~]]

~~"On an upcoming renewal, legacy accounts will be migrated from our Legacy Pro tier to Pro+."~~

~~https://help.ifttt.com/hc/en-us/articles/16014462721435-Important-Update-to-the-Legacy-Pro-Plan~~

[[Category:~~Companies~~]]

@@ Line 1: / Line 1: @@
-{{incomplete}}
+'''[[IFTTT]]''' initially offered a subscription plan marketed as a "lifetime" deal. Users were promised that the price would stay the same as long as the plan was active. After about three years, however, IFTTT discontinued the original plan, forcing users into a new, more expensive subscription tier.
-----
-IFTTT rolled back on a subscription plan that they previously advertised as being a "lifetime" subscription plan.
+==Backround==
+In 2020, IFTTT launched the ''"Set Your Price"'' campaign for its Pro subscription. The campaign included the following promises:
+<blockquote>"If you upgrade to Pro before October 31st, whatever price you choose will be what you pay per month forever."<ref name="archive1">[https://web.archive.org/web/20201025203841/https://ifttt.com/explore/set_your_price_extended IFTTT: Set Your Price for Pro – Web Archive, October 25, 2020]</ref>
+"Set your price for Pro and we will honor it as long as your plan is active."<ref name="archive2">[https://web.archive.org/web/20201030004652/https://ifttt.com/subscriptions/pro IFTTT: Subscriptions Pro – Web Archive, October 30, 2020]</ref></blockquote>
+The monthly subscription price during this promotion was as low as $1.99.<ref name="archive2" />
-IFTTT stated on their website, "if you upgrade to Pro before October 31st, whatever price you choose will be what you pay per month forever."
+==Discontinuing the Legacy plan==
+In 2023, IFTTT announced changes to its subscription model. Legacy Pro plans were phased out, and users were migrated to a new "Pro+" plan. This change meant higher subscription costs, even for those who had subscribed under the ''"lifetime"'' pricing guarantee.<ref name="helpcenter">[https://help.ifttt.com/hc/en-us/articles/16014462721435-Important-Update-to-the-Legacy-Pro-Plan Important Update to the Legacy Pro Plan – IFTTT Help Center]</ref>
-https://web.archive.org/web/20201025203841/https://ifttt.com/explore/set_your_price_extended
+===Communication to users===
+[[File:Screenshot 2025-01-15 114443.png|right|thumb|Email sent to users about the Legacy Pro plan migration.]]
+Users received notifications by email and on IFTTT's website about the changes. The email stated:
+*"On an upcoming renewal, legacy accounts will be migrated from our Legacy Pro tier to Pro+."<ref name="helpcenter" />
-The set your price monthly subscription was "($1.99 USD or more)."
+==Customer reaction==
+The rollback on IFTTT's original "lifetime" promise resulted in mass criticism from users who felt lied to by the company’s initial guarantees. Many users viewed the move as a breach of trust, teaching a valuable lesson on the meaning of a ''"lifetime"'' subscription claim in the tech industry.
-Their website also stated, "set your price for Pro and we will honor it as long as your plan is active."
+==See also==
+*[[Subscription models]]
+*[[Consumer rights]]
+*[[Lifetime guarantees in software services]]
-https://web.archive.org/web/20201030004652/https://ifttt.com/subscriptions/pro
+==References==
+<references />
+[[Category:Discontinued subscription services]]
-After about three years, IFTTT rolled back on that "lifetime" subscription plan and increased the price depending on how much you were paying.
+[[Category:Incidents]]
+[[Category:IFTTT]]
-The way they did this was by dropping the subscription plan they had since deemed "Legacy Pro" altogether, and forced everybody on the legacy plan to a different "Pro+" plan, along with an increased monthly price.
-[[File:Screenshot 2025-01-15 114443.png|left|thumb|Email users received regarding the plan change and price increase.]]
-"On an upcoming renewal, legacy accounts will be migrated from our Legacy Pro tier to Pro+."
-https://help.ifttt.com/hc/en-us/articles/16014462721435-Important-Update-to-the-Legacy-Pro-Plan
-[[Category:Companies]]