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This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Burger King category.
The German TV investigation (2022)
A German TV show going by Team Wallraff released the episode "Disgust, Exploitation, and Scandals", on 10 October 2022, highlighting the company's several health violations, including:[1]
Customers were served moldy bread, usually up to 3 months old, and were partially cooked so customers wouldn't notice
Employees didn't wash their hands after smoking, taking out trash, or using the bathroom
One Restaurant was infected with Mice
Expired contents in Sauce bottles were added with new sauce without being washed.
Pushed back expiry dates on products until sold
After the episode aired, Burger King shut down all of the locations aired on the episode and released a public statement via their website, announcing plans to remodel over 100 restaurants, leadership changes with human resources director, and setting up a whistleblower hotline for any staff-related concerns.[2][3]
"clear training and operating standards are a top priority. Whenever we see an example of our strict standards not being followed, we accept the accountability of needing to train better and manage more thoroughly." -- Heather McIntyre
On 28 March 2022, Walter Coleman, Marco DiLeonardo, Matthew Fox and Madelyn Salzman, and several other customers filed a lawsuit against Burger King for allegedly false advertising by showing their burgers to appear 35% larger than the actual product. On 5 May 2025, U.S. District Judge Roy K. Altman allowed the case to proceed, citing enough justification for it to not be a "mere exaggeration".[4]
A Burger King spokesman responded that "the plaintiffs claims are false. The flame-grilled beef patties portrayed in our advertising are the same patties used in the millions of burgers we serve to Guests across the U.S.".[5]
On 2 December 2025, Judge Altman ruled that the plaintiffs' lawsuit would not be granted class-action status due to the claims being too dissimilar to be joined into a single case.[6]
