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===Charging Customers Extra with hidden Fee's(2020 and 2024)===
===Charging Customers Extra with hidden Fee's(2020 and 2024)===


==== 2021 Incident ====
====2021 Incident====
Dating back to December 18, 2019<ref>{{Cite web |date=15 March 2026 |title=Chipotle Intercepts All Types Of Delivery Fees To Kick Off Its Free Delivery Bowl |url=https://newsroomeu.chipotle.com/2019-12-18-Chipotle-Intercepts-All-Types-Of-Delivery-Fees-To-Kick-Off-Its-Free-Delivery-Bowl |url-status=live |archive-url=https://web.archive.org/web/20260210160312/https://newsroomeu.chipotle.com/2019-12-18-Chipotle-Intercepts-All-Types-Of-Delivery-Fees-To-Kick-Off-Its-Free-Delivery-Bowl |archive-date=10 February 2026 |access-date=15 March 2026 |website=Chipotle}}</ref>, Chipotle ran several advertisements announcing $1 or $0 delivery fees as promotion for their newly releases products.<ref>{{Cite web |date=12 May 2020 |title=Chipotle Mexican Grill TV Spot, '$1 Delivery: Straight To Your Door' |url=https://www.ispot.tv/ad/n2wU/chipotle-mexican-grill-straight-to-you-free-delivery |url-status=live |archive-url=https://web.archive.org/web/20221007062730/https://www.ispot.tv/ad/n2wU/chipotle-mexican-grill-straight-to-you-free-delivery |archive-date=7 October 2022 |access-date=15 March 2026 |website=Ispot}}</ref> Several customers on reddit reported of the $1 delivery charge being misleading and having an increase in price, sharing their personal experience and frustration at the company.<ref>{{Cite web |date=22 October 2020 |title=PSA: 1$ delivery fee is misleading |url=https://www.reddit.com/r/Chipotle/comments/jg66sf/psa_1_delivery_fee_is_misleading/ |url-status=live |access-date=15 March 2026 |website=Reddit}}</ref>  One customer affected, John Dundon, used the Chipotle app in October 2020 to make a purchase, totalling to $38 with an additional $2.86 "Service fee" being applied on his order.  In 2021, John Dundon filed a lawsuit against Chipotle for deceiving customers into believing their delivery fee was $1 or free, meanwhile charging customers 10% more with a "Service Charge" for delivery orders.<ref>{{Cite web |last=Zorzut |first=Adrian |date=28 May 2022 |title=CASH BACK Chipotle customers who got orders delivered could be owed money after $4million lawsuit – see if you can claim |url=https://www.the-sun.com/money/5441774/chipotle-sued-wrong-delivery-charge/ |url-status=live |archive-url=https://web.archive.org/web/20220528160144/https://www.the-sun.com/money/5441774/chipotle-sued-wrong-delivery-charge/ |archive-date=28 May 2022 |access-date=15 March 2026 |website=The U.S. Suns}}</ref> The case reached a settlement on March 7, 2022, that compensates customers purchases with the delivery app between May 11, 2020, and January 19, 2022.<ref>{{Cite web |date=7 March 2022 |title=Chipotle hidden delivery fees $4M class action settlement |url=https://topclassactions.com/lawsuit-settlements/closed-settlements/chipotle-hidden-delivery-fees-4m-class-action-settlement/ |url-status=live |access-date=13 March 2026 |website=Top Class Action}}</ref>
Dating back to December 18, 2019<ref>{{Cite web |date=15 March 2026 |title=Chipotle Intercepts All Types Of Delivery Fees To Kick Off Its Free Delivery Bowl |url=https://newsroomeu.chipotle.com/2019-12-18-Chipotle-Intercepts-All-Types-Of-Delivery-Fees-To-Kick-Off-Its-Free-Delivery-Bowl |url-status=live |archive-url=https://web.archive.org/web/20260210160312/https://newsroomeu.chipotle.com/2019-12-18-Chipotle-Intercepts-All-Types-Of-Delivery-Fees-To-Kick-Off-Its-Free-Delivery-Bowl |archive-date=10 February 2026 |access-date=15 March 2026 |website=Chipotle}}</ref>, Chipotle ran several advertisements announcing $1 or $0 delivery fees as promotion for their newly releases products.<ref>{{Cite web |date=12 May 2020 |title=Chipotle Mexican Grill TV Spot, '$1 Delivery: Straight To Your Door' |url=https://www.ispot.tv/ad/n2wU/chipotle-mexican-grill-straight-to-you-free-delivery |url-status=live |archive-url=https://web.archive.org/web/20221007062730/https://www.ispot.tv/ad/n2wU/chipotle-mexican-grill-straight-to-you-free-delivery |archive-date=7 October 2022 |access-date=15 March 2026 |website=Ispot}}</ref> Several customers on Reddit reported of the $1 delivery charge being misleading and having an increase in price, sharing their personal experience and frustration at the company.<ref>{{Cite web |date=22 October 2020 |title=PSA: 1$ delivery fee is misleading |url=https://www.reddit.com/r/Chipotle/comments/jg66sf/psa_1_delivery_fee_is_misleading/ |url-status=live |access-date=15 March 2026 |website=Reddit}}</ref>  One customer affected, John Dundon, used the Chipotle app in October 2020 to make a purchase, totaling to $38 with an additional $2.86 "Service fee" being applied on his order.  In 2021, John Dundon filed a lawsuit against Chipotle for deceiving customers into believing their delivery fee was $1 or free, meanwhile charging customers 10% more with a "Service Charge" for delivery orders.<ref>{{Cite web |last=Zorzut |first=Adrian |date=28 May 2022 |title=CASH BACK Chipotle customers who got orders delivered could be owed money after $4million lawsuit – see if you can claim |url=https://www.the-sun.com/money/5441774/chipotle-sued-wrong-delivery-charge/ |url-status=live |archive-url=https://web.archive.org/web/20220528160144/https://www.the-sun.com/money/5441774/chipotle-sued-wrong-delivery-charge/ |archive-date=28 May 2022 |access-date=15 March 2026 |website=The U.S. Suns}}</ref> The case reached a settlement on March 7, 2022, that compensates customers purchases with the delivery app between May 11, 2020, and January 19, 2022.<ref>{{Cite web |date=7 March 2022 |title=Chipotle hidden delivery fees $4M class action settlement |url=https://topclassactions.com/lawsuit-settlements/closed-settlements/chipotle-hidden-delivery-fees-4m-class-action-settlement/ |url-status=live |access-date=13 March 2026 |website=Top Class Action}}</ref>


==== 2024 Incident ====
====2024 Incident====
Around April, a tiktok user going by the name of Erik posted a video detailing his wife getting an unexpected charge on a Chipotle order. The post would go to gain around 1.4 million views, sparking controversy into the company alleged hidden fee practices, with the comment section sharing immense frustration and disgust.<ref>{{Cite web |last=Singh |first=Sahib |date=12 April 2024 |title=Man Alleges Chipotle Adds ‘Service Charge’ to Orders, Stirs Debate on Pricing Transparency |url=https://marketrealist.com/why-is-chipotle-facing-backlash-over-alleged-service-charge/ |url-status=live |access-date=15 March 2026 |website=Market Realist}}</ref> This resulted in a lawsuit against Chipotle In July 31, 2024, claiming the company charges customers extra for delivery orders through a service fee. The Lawsuit is still ongoing as of March 2026.<ref>{{Cite web |last=Rizzi |first=Corrado |date=5 August 2024 |title=New Chipotle Lawsuit Alleges Restaurant ‘Cloaks’ Costly Service Fee Within Tax Charged for Online Orders |url=https://www.classaction.org/news/new-chipotle-lawsuit-alleges-restaurant-cloaks-costly-service-fee-within-tax-charged-for-online-orders |url-status=live |access-date=13 March 2026 |website=ClassAction}}</ref><ref>{{Cite web |last=Cameron |first=Jess |date=9 August 2024 |title=Chipotle Class Action Lawsuit: Service Fees Disguised as Taxes? |url=https://injuryclaims.com/news/class-action-fees-and-charges/chipotle-hidden-service-fee-lawsuit |url-status=live |access-date=15 March 2026 |website=Injury Claims}}</ref>
Around April, a tiktok user going by the name of Erik posted a video detailing his wife getting an unexpected charge on a Chipotle order. The post would go to gain around 1.4 million views, sparking controversy into the company alleged hidden fee practices, with the comment section sharing immense frustration and disgust.<ref>{{Cite web |last=Singh |first=Sahib |date=12 April 2024 |title=Man Alleges Chipotle Adds ‘Service Charge’ to Orders, Stirs Debate on Pricing Transparency |url=https://marketrealist.com/why-is-chipotle-facing-backlash-over-alleged-service-charge/ |url-status=live |access-date=15 March 2026 |website=Market Realist}}</ref> This resulted in a lawsuit against Chipotle on July 31, 2024, claiming the company charges customers extra for delivery orders through a service fee. The Lawsuit is still ongoing as of March 2026.<ref>{{Cite web |last=Rizzi |first=Corrado |date=5 August 2024 |title=New Chipotle Lawsuit Alleges Restaurant ‘Cloaks’ Costly Service Fee Within Tax Charged for Online Orders |url=https://www.classaction.org/news/new-chipotle-lawsuit-alleges-restaurant-cloaks-costly-service-fee-within-tax-charged-for-online-orders |url-status=live |access-date=13 March 2026 |website=ClassAction}}</ref><ref>{{Cite web |last=Cameron |first=Jess |date=9 August 2024 |title=Chipotle Class Action Lawsuit: Service Fees Disguised as Taxes? |url=https://injuryclaims.com/news/class-action-fees-and-charges/chipotle-hidden-service-fee-lawsuit |url-status=live |access-date=15 March 2026 |website=Injury Claims}}</ref>


===Refusing any Refunds made with Gift Card purchases (2024)===
===Refusing any Refunds made with Gift Card purchases (2024)===
https://www.classaction.org/news/chipotle-gift-card-refunds-lawsuit-says-meal-vouchers-are-worthless
On February 20, Kelly Terry filed a lawsuit against Chipotle over refusing customers orders who made purchases using gift cards. The lawsuit alleges Chipotle making more revenue when customers gift cards don't get used, giving an increase incentive for the company to implement policies such as not refunding gift card purchases for cancelled deliveries, or hacked purchases.<ref>{{Cite web |last=Rizzi |first=Corrado |date=22 February 2024 |title=Chipotle Gift Card Refunds Lawsuit Says Meal Vouchers Are ‘Worthless’ |url=https://www.classaction.org/news/chipotle-gift-card-refunds-lawsuit-says-meal-vouchers-are-worthless |url-status=live |access-date=13 March 2026 |website=ClassAction}}</ref> In October 23, a settlement agreement was reached requiring the company pay $145,467 in civil fees, $88,533 in  investigative costs, and $12,000 in restitution costs. In the agreement, the company is required to create a website that allows customers to request refunds for gift card purchases, notify consumers they can request refunds for less than $10 purchases, and not using the information obtained from gift card for advertising and marketing purposes without consent.<ref>{{Cite web |last=Hochman |first=Nathan |date=23 October 2025 |title=Chipotle Settles Gift Card Redemption Lawsuit |url=https://da.lacounty.gov/sites/default/files/press/102325-Chipotle-Gift-Card-Lawsuit-Settlement_0.pdf |url-status=live |archive-url=https://web.archive.org/web/20251214180932/https://da.lacounty.gov/sites/default/files/press/102325-Chipotle-Gift-Card-Lawsuit-Settlement_0.pdf |archive-date=14 December 2025 |access-date=15 March 2026 |website=da.lacounty.gov}}</ref>


===Chipotle Quietly lessen Food Quantity<!-- This article also needs its own incident  -->===
===Chipotle Quietly lessen Food Quantity<!-- This article also needs its own incident  -->===
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{| class="wikitable"
{| class="wikitable"
|+
|+
!
!'''<big>Controversy</big>'''
===Controversy===
!'''<big>Year</big>'''
!
!'''<big>Description</big>'''
===Year===
!
===Description===
|-
|-
|
|'''Hepatitis Outbreak'''
====Hepatitis Outbreak====
|2008
|2008
|
|
|-
|-
|
|'''Norovirus Outbreak'''
====Norovirus Outbreak====
|2008
|2008
|
|
|-
|-
|
|'''E.Coli'''
====E.Coli====
|2015
|2015
|
|
|-
|-
|
|'''Norovirus Outbreak'''
====Norovirus Outbreak====
|2015
|2015
|
|
|-
|-
|
|'''Salmonella'''
====Salmonella====
|2015
|2015
|
|
|-
|-
|
|'''E.Coli'''
====E.Coli====
|2015
|2015
|
|
|-
|-
|
|'''Norovirus'''
====Norovirus====
|2015
|2015
|
|
|-
|-
|
|'''Norovirus'''
====Norovirus====
|2017
|2017
|
|
|-
|-
|
|'''Clostridium perfringens'''
====Clostridium perfringens====
|2018
|2018
|
|
|-
|-
|
|'''Bowls Contain Caner Chemicals'''
====Bowls Contain Caner Chemicals====
|2019-2020
|2019-2020
|
|
|-
|-
|
|'''Rodent Found Inside Burritos'''
===Rodent Found Inside Burritos===
|December 2025
|December 2025
|https://digitalchew.com/2025/12/10/chipotle-lawsuit-woman-claims-rodent-in-burrito/
|https://digitalchew.com/2025/12/10/chipotle-lawsuit-woman-claims-rodent-in-burrito/
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