Dyson ends relationship with third-party repair centers: Difference between revisions

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-== Incident ==
+==Incident==
-[[Dyson]] updated their repair policy to give customers the following three options to repair their Dyson devices:<ref name=":0">[[Louis Rossmann - Video Directory]]: [https://www.youtube.com/watch?v=JpbT74bpaTk Dyson ends relationship with 3rd party repair centers]</ref>
+[[Dyson]] updated its repair policy, offering customers the following three options to repair their devices:<ref name=":0">[[Louis Rossmann - Video Directory]]: [https://www.youtube.com/watch?v=JpbT74bpaTk Dyson ends relationship with 3rd party repair centers]</ref>
-* Visit a Dyson Service Center
+*Visit a Dyson Service Center
-* Online troubleshooting
+*Use online troubleshooting tools
-* Contact Dyson
+*Contact Dyson directly
-It is no longer an option to go to third party repair centers. Dyson further states that "it was a difficult decision to make", and that they "are committed to ensuring that all our services and repairs meet Dyson's high quality standards for our owners"<ref name=":0" />. There was no evidence provided that 3rd party repair centers could not live up to this standard.
+The company no longer allows repairs through third-party repair centers. Dyson described this decision as '<nowiki/>''difficult''<nowiki/>' but emphasized its commitment to ensuring that '''all services and repairs meet Dyson's high-quality standards for our owners''<nowiki/>'.<ref name=":0" /> However, no evidence was provided to suggest that third-party repair centers were unable to meet these standards.
-On a related and more recent note, Dyson only provides replacement parts for parts that need no tools to replace, internal parts are not sold at all<ref name=":1">https://community.dyson.com/ask-the-community-49/why-doesn-t-dyson-allow-for-the-eu-right-to-repair-laws-6991 [https://web.archive.org/web/20250119134601/https://community.dyson.com/ask-the-community-49/why-doesn-t-dyson-allow-for-the-eu-right-to-repair-laws-6991 archive link]</ref>. Dyson states that "the installation process could expose our customers to the risk of electrical shock, and all repairs should be carried out by a competent qualified engineer"<ref name=":1" />, by which they mean only by Dyson.
+In a related and more recent development, Dyson only provides replacement parts for components that require no tools to replace. Internal parts are not sold at all.<ref name=":1">https://community.dyson.com/ask-the-community-49/why-doesn-t-dyson-allow-for-the-eu-right-to-repair-laws-6991 [https://web.archive.org/web/20250119134601/https://community.dyson.com/ask-the-community-49/why-doesn-t-dyson-allow-for-the-eu-right-to-repair-laws-6991 archive link]</ref> The company justifies this policy by stating that "the installation process could expose customers to the risk of electrical shock, and all repairs should be carried out by a competent, qualified engineer"<ref name=":1" />, effectively limiting repairs to Dyson-authorized personnel only.
-== Impact on consumers ==
+==Impact on consumers==
-Whenever customers need to repair their devices, they can only go to Dyson themselves for the repair.
+Whenever customers need to repair their devices, they are now required to go directly to Dyson for service. This approach raises questions about convenience, cost, and the lack of choice in repair options.
-== Affected product lines ==
+==Affected product lines==
 All Dyson products.
-== References ==
+==References==
 <references />
 [[Category:Dyson]]