NewAir Countertop Ice Maker: Difference between revisions
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|+Resonses from NewAir customer support | |+Resonses from NewAir customer support | ||
!Why does the user manual says "The unit can still work, change to a new sensor", and why this part is unavailable? | !Why does the user manual says "The unit can still work, change to a new sensor", and why this part is unavailable? | ||
!'''I am sorry but it would be an oversight in the manual. It should have read similar to ( A sensor issue - Contact customer service )''' | !'''I am sorry but it would be an oversight in the manual. It should have read similar to ( A sensor issue - Contact customer service )''' | ||
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|Has this part ever been available to be purchased on your website? | |Has this part ever been available to be purchased on your website? | ||
|'''The part has never been available since the product was launched - the prompt for replacing the part was to be omitted''' | |'''The part has never been available since the product was launched - the prompt for replacing the part was to be omitted''' | ||
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|Is the manual referring to a generic temperature sensor that can be used? | |Is the manual referring to a generic temperature sensor that can be used? | ||
|'''the prompt for replacing the part was to be omitted - we are not aware of any aftermarket parts that would be compatible, nor would we provide instructions on how to replace it - if you were to acquire it''' | |'''the prompt for replacing the part was to be omitted - we are not aware of any aftermarket parts that would be compatible, nor would we provide instructions on how to replace it - if you were to acquire it''' | ||
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Revision as of 21:25, 31 August 2025
NewAir Countertop Ice Maker
| Basic Information | |
|---|---|
| Release Year | |
| Product Type | Kitchen Applicance |
| In Production | Yes |
| Official Website | https://www.newair.com/ |
NewAir's user manual for this product is phrased in a way that would lead a consumer to believe they are purchasing a product that can be repaired and maintained if something breaks (refer to image). If you contact customer support outside of your warranty with questions about how to repair/replace, these are their responses
| Why does the user manual says "The unit can still work, change to a new sensor", and why this part is unavailable? | I am sorry but it would be an oversight in the manual. It should have read similar to ( A sensor issue - Contact customer service ) |
|---|---|
| Has this part ever been available to be purchased on your website? | The part has never been available since the product was launched - the prompt for replacing the part was to be omitted |
| Is the manual referring to a generic temperature sensor that can be used? | the prompt for replacing the part was to be omitted - we are not aware of any aftermarket parts that would be compatible, nor would we provide instructions on how to replace it - if you were to acquire it |