Paragon NTFS software license invalidation: Difference between revisions
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In 2022, Paragon Software implemented a new licensing system (Paragon Licensing Center) for their products. Customers who had purchased perpetual licenses before September 2022 discovered that: | In 2022, Paragon Software implemented a new licensing system (Paragon Licensing Center) for their products. Customers who had purchased perpetual licenses before September 2022 discovered that: | ||
*Customers' accounts from the previous system were not migrated & no longer existed in the new licensing system.<ref name="wherearemylicenses">{{cite web |date=2025-03-05 |title=Paragon Customer Portals: Where Are My Licenses? |url=https://kb.paragon-software.com/article/8878 |access-date=2025-03-05 |publisher=Paragon Software}}</ref> | *Customers' accounts from the previous system were not migrated & no longer existed in the new licensing system.<ref name="wherearemylicenses">{{cite web |date=2025-03-05 |title=Paragon Customer Portals: Where Are My Licenses? |url=https://kb.paragon-software.com/article/8878 |access-date=2025-03-05 |publisher=Paragon Software |archive-url=http://web.archive.org/web/20251107031146/https://kb.paragon-software.com/article/8878 |archive-date=7 Nov 2025}}</ref> | ||
*Their previously purchased licenses were not recognized by newer software versions. | *Their previously purchased licenses were not recognized by newer software versions. | ||
*Older software versions that recognized these previously purchased licenses were incompatible with current macOS versions. | *Older software versions that recognized these previously purchased licenses were incompatible with current macOS versions. | ||
*Instead of honoring existing licenses, Paragon required affected customers to repurchase the software at a 30% discount.<ref name="migration">{{cite web |date=2025-03-05 |title=License migration to the new Licensing Center |url=https://paragon-software.zendesk.com/hc/en-us/articles/29128301313553-License-migration-to-the-new-Licensing-Center |access-date=2025-03-05 |publisher=Paragon Software}}</ref> | *Instead of honoring existing licenses, Paragon required affected customers to repurchase the software at a 30% discount.<ref name="migration">{{cite web |date=2025-03-05 |title=License migration to the new Licensing Center |url=https://paragon-software.zendesk.com/hc/en-us/articles/29128301313553-License-migration-to-the-new-Licensing-Center |access-date=2025-03-05 |publisher=Paragon Software |archive-url=http://web.archive.org/web/20250328112039/https://paragon-software.zendesk.com/hc/en-us/articles/29128301313553-License-migration-to-the-new-Licensing-Center |archive-date=28 Mar 2025}}</ref> | ||
===Lack of Prior Disclosure=== | ===Lack of Prior Disclosure=== | ||
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===Customer Reactions=== | ===Customer Reactions=== | ||
Following the licensing system change, many users affected expressed frustration on forums & social media platforms, including Reddit. A thread on the r/macapps subreddit detailed multiple cases of users losing access to their software due to the licensing update.<ref name="reddit">{{cite web |date=2025-03-05 |title=Paragon Software - NTFS for Mac - Gone' Downhill |url=https://www.reddit.com/r/macapps/comments/17ohx3e/paragon_software_ntfs_for_mac_gone_downhill/ |access-date=2025-03-05 |publisher=Reddit}}</ref> Common complaints included: | Following the licensing system change, many users affected expressed frustration on forums & social media platforms, including Reddit. A thread on the r/macapps subreddit detailed multiple cases of users losing access to their software due to the licensing update.<ref name="reddit">{{cite web |date=2025-03-05 |title=Paragon Software - NTFS for Mac - Gone' Downhill |url=https://www.reddit.com/r/macapps/comments/17ohx3e/paragon_software_ntfs_for_mac_gone_downhill/ |access-date=2025-03-05 |publisher=Reddit |archive-url=http://web.archive.org/web/20250131171110/https://old.reddit.com/r/macapps/comments/17ohx3e/paragon_software_ntfs_for_mac_gone_downhill/ |archive-date=31 Jan 2025}}</ref> Common complaints included: | ||
*Previously valid licenses failed to activate after the update. | *Previously valid licenses failed to activate after the update. | ||