Papa John's: Difference between revisions

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==Consumer-impact summary==

* Overcharging Customers

*Overcharging Customers

* Spamming Messages and Emails to customers

*Spamming Messages and Emails to customers

* Lying to customers

*Lying to customers

==Incidents==

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].

===Papa Sends spam messages to customers ===

===Papa John's Sends spam messages to customers===

On November 9, 2012, several customers filed lawsuits against Papa ~~john~~'s for sending over 500,000 text messages without gaining permission from customers first, seeking a compensation for $250 Million over violation of the Telephone Consumer Protection Act of 1991.<ref>{{Cite web |last=Kim |first=Susanna |date=2012-11-14 |title=Papa John's Customers Sue in Class Action Over Text Spam |url=https://abcnews.com/Business/class-action-moves-forward-papa-johns-text-spamming/story?id=17718903 |url-status=live |access-date=2026-03-02 |website=ABC}}</ref><ref name=":0">{{Cite web |last=Kelly |first=DB |date=2020-12-13 |title=Shady Things You Should Know About Papa John's |url=https://www.mashed.com/32005/didnt-know-papa-john/ |url-status=live |access-date=2026-03-02 |website=Mashed}}</ref> Papa John's claims it acted in the scope of the law, as ~~it wasn't involved with their marketing program, moreover their third party vendor,~~ OnTime4U.<ref>{{Cite web |last=Kerr |first=Dara |date=2012-11-13 |title=Papa John's pizza up against $250M lawsuit for text spam |url=https://www.cnet.com/tech/services-and-software/papa-johns-pizza-up-against-250m-lawsuit-for-text-spam/ |url-status=live |access-date=2026-03-02 |website=CNET}}</ref> As of May 2, 2026, the case is still ongoing.

On November 9, 2012, several customers filed lawsuits against Papa John's for sending over 500,000 text messages without gaining permission from customers first, seeking a compensation for $250 Million over violation of the Telephone Consumer Protection Act of 1991.<ref>{{Cite web |last=Kim |first=Susanna |date=2012-11-14 |title=Papa John's Customers Sue in Class Action Over Text Spam |url=https://abcnews.com/Business/class-action-moves-forward-papa-johns-text-spamming/story?id=17718903 |url-status=live |access-date=2026-03-02 |website=ABC}}</ref><ref name=":0">{{Cite web |last=Kelly |first=DB |date=2020-12-13 |title=Shady Things You Should Know About Papa John's |url=https://www.mashed.com/32005/didnt-know-papa-john/ |url-status=live |access-date=2026-03-02 |website=Mashed}}</ref> Papa John's claims it acted within the scope of the law, as OnTime4U were the ones sending messages and not them. <ref>{{Cite web |last=Kerr |first=Dara |date=2012-11-13 |title=Papa John's pizza up against $250M lawsuit for text spam |url=https://www.cnet.com/tech/services-and-software/papa-johns-pizza-up-against-250m-lawsuit-for-text-spam/ |url-status=live |access-date=2026-03-02 |website=CNET}}</ref> As of May 2, 2026, the case is still ongoing.

===Papa John's Taxed Customers for every delivery ===

===Papa John's Taxed Customers for every delivery===

On May 5, 2012, Zachary Tucker filed a lawsuit against Papa John's for allegedly breaking the Illinois Sales Tax Law by the company charging a delivery fee of $2.39 plus an 16 cent sales tax.<ref name=":0" /> The case was settled in 2016, requiring Papa Johns to allow customers who made deliver purchases from May 5, 2009, to May 6, 2016 compensation. <ref>{{Cite web |date=2021-05-21 |title=Pizza Delivery Charges and Sales Tax |url=https://salestaxdatalink.com/pizza-delivery-charges-and-sales-tax/ |url-status=live |access-date=2026-03-02 |website=Sales Tax Datalink}}</ref>

Papa John's denied any wrongdoing, saying they opted to reach an settlement to avoid going through an lengthy trial.

=== Papa John's Website Not friendly to blind users ===

===Papa John's Website Not friendly to blind users===

A complaint was filed against Papa John's for allegedly failing to make its website accessible to blind users.<ref>{{Cite web |date=who knows |title=who knows |url=https://topclassactions.com/lawsuit-settlements/lawsuit-news/papa-johns-class-action-claims-website-is-not-accessible-to-the-blind/ |url-status=live |access-date=2026-03-02 |website=Top Class Action}}</ref> The lawsuit is still in progress as of May 3, 2026.

=== Papa John's used false urgency to mislead customers ===

===Papa John's used false urgency to mislead customers===

Filed by Colby Hutton on December 2025. it alleges the company created a false sense of urgency for customers with implications that deals were ending quickly, even though there was never a deadline. Some of the alleged misused lines included; Time's running out to get a FREE large 1-topping pizza, last call, offer extended: get a free large 1 topping pizza.<ref>{{Cite web |date=2025-12-05 |title=Papa John’s Faces Class‑Action Lawsuit Over “False Urgency” Spam Emails |url=https://emailexpert.com/papa-johns-faces-class-action-lawsuit-over-false-urgency-spam-emails/ |url-status=live |access-date=2026-03-02 |website=emailexpert}}</ref><ref>{{Cite web |date=2025-12-03 |title=Class action claims Papa John’s spam emails used false urgency to mislead customers |url=https://topclassactions.com/lawsuit-settlements/lawsuit-news/class-action-claims-papa-johns-spam-emails-used-false-urgency-to-mislead-customers/ |url-status=live |access-date=2026-03-02 |website=Top Class Actions}}</ref> The lawsuit is still in progress as of May 3, 2026.

==See also==

* [[Domino's]]

*[[Domino's]]

* [[Pizza Hut]]

*[[Pizza Hut]]

==References==

@@ Line 10: / Line 10: @@
 ==Consumer-impact summary==
-* Overcharging Customers
+*Overcharging Customers
-* Spamming Messages and Emails to customers
+*Spamming Messages and Emails to customers
-* Lying to customers
+*Lying to customers
 ==Incidents==
 This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the [[:Category:{{FULLPAGENAME}}|{{PAGENAME}} category]].
-===Papa Sends spam messages to customers ===
+===Papa John's Sends spam messages to customers===
 {{Main|link to the main CR Wiki article}}
-On November 9, 2012, several customers filed lawsuits against Papa john's for sending over 500,000 text messages without gaining permission from customers first, seeking a compensation for $250 Million over violation of the Telephone Consumer Protection Act of 1991.<ref>{{Cite web |last=Kim |first=Susanna |date=2012-11-14 |title=Papa John's Customers Sue in Class Action Over Text Spam |url=https://abcnews.com/Business/class-action-moves-forward-papa-johns-text-spamming/story?id=17718903 |url-status=live |access-date=2026-03-02 |website=ABC}}</ref><ref name=":0">{{Cite web |last=Kelly |first=DB |date=2020-12-13 |title=Shady Things You Should Know About Papa John's |url=https://www.mashed.com/32005/didnt-know-papa-john/ |url-status=live |access-date=2026-03-02 |website=Mashed}}</ref> Papa John's claims it acted in the scope of the law, as it wasn't involved with their marketing program, moreover their third party vendor, OnTime4U.<ref>{{Cite web |last=Kerr |first=Dara |date=2012-11-13 |title=Papa John's pizza up against $250M lawsuit for text spam |url=https://www.cnet.com/tech/services-and-software/papa-johns-pizza-up-against-250m-lawsuit-for-text-spam/ |url-status=live |access-date=2026-03-02 |website=CNET}}</ref> As of May 2, 2026, the case is still ongoing.
+On November 9, 2012, several customers filed lawsuits against Papa John's for sending over 500,000 text messages without gaining permission from customers first, seeking a compensation for $250 Million over violation of the Telephone Consumer Protection Act of 1991.<ref>{{Cite web |last=Kim |first=Susanna |date=2012-11-14 |title=Papa John's Customers Sue in Class Action Over Text Spam |url=https://abcnews.com/Business/class-action-moves-forward-papa-johns-text-spamming/story?id=17718903 |url-status=live |access-date=2026-03-02 |website=ABC}}</ref><ref name=":0">{{Cite web |last=Kelly |first=DB |date=2020-12-13 |title=Shady Things You Should Know About Papa John's |url=https://www.mashed.com/32005/didnt-know-papa-john/ |url-status=live |access-date=2026-03-02 |website=Mashed}}</ref> Papa John's claims it acted within the scope of the law, as OnTime4U were the ones sending messages and not them. <ref>{{Cite web |last=Kerr |first=Dara |date=2012-11-13 |title=Papa John's pizza up against $250M lawsuit for text spam |url=https://www.cnet.com/tech/services-and-software/papa-johns-pizza-up-against-250m-lawsuit-for-text-spam/ |url-status=live |access-date=2026-03-02 |website=CNET}}</ref> As of May 2, 2026, the case is still ongoing.
-===Papa John's Taxed Customers for every delivery ===
+===Papa John's Taxed Customers for every delivery===
 On May 5, 2012, Zachary Tucker filed a lawsuit against Papa John's for allegedly breaking the Illinois Sales Tax Law by the company charging a delivery fee of $2.39 plus an 16 cent sales tax.<ref name=":0" /> The case was settled in 2016, requiring Papa Johns to allow customers who made deliver purchases from May 5, 2009, to May 6, 2016 compensation. <ref>{{Cite web |date=2021-05-21 |title=Pizza Delivery Charges and Sales Tax |url=https://salestaxdatalink.com/pizza-delivery-charges-and-sales-tax/ |url-status=live |access-date=2026-03-02 |website=Sales Tax Datalink}}</ref>
 Papa John's denied any wrongdoing, saying they opted to reach an settlement to avoid going through an lengthy trial.
-=== Papa John's Website Not friendly to blind users ===
+===Papa John's Website Not friendly to blind users===
 A complaint was filed against Papa John's for allegedly failing to make its website accessible to blind users.<ref>{{Cite web |date=who knows |title=who knows |url=https://topclassactions.com/lawsuit-settlements/lawsuit-news/papa-johns-class-action-claims-website-is-not-accessible-to-the-blind/ |url-status=live |access-date=2026-03-02 |website=Top Class Action}}</ref> The lawsuit is still in progress as of May 3, 2026.
-=== Papa John's used false urgency to mislead customers ===
+===Papa John's used false urgency to mislead customers===
 Filed by Colby Hutton on December 2025. it alleges the company created a false sense of urgency for customers with implications that deals were ending quickly, even though there was never a deadline. Some of the alleged misused lines included; Time's running out to get a FREE large 1-topping pizza, last call, offer extended: get a free large 1 topping pizza.<ref>{{Cite web |date=2025-12-05 |title=Papa John’s Faces Class‑Action Lawsuit Over “False Urgency” Spam Emails |url=https://emailexpert.com/papa-johns-faces-class-action-lawsuit-over-false-urgency-spam-emails/ |url-status=live |access-date=2026-03-02 |website=emailexpert}}</ref><ref>{{Cite web |date=2025-12-03 |title=Class action claims Papa John’s spam emails used false urgency to mislead customers |url=https://topclassactions.com/lawsuit-settlements/lawsuit-news/class-action-claims-papa-johns-spam-emails-used-false-urgency-to-mislead-customers/ |url-status=live |access-date=2026-03-02 |website=Top Class Actions}}</ref> The lawsuit is still in progress as of May 3, 2026.
 ==See also==
-* [[Domino's]]
+*[[Domino's]]
-* [[Pizza Hut]]
+*[[Pizza Hut]]
 ==References==