Dyson ends relationship with third-party repair centers: Difference between revisions
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== Incident == | ==Incident== | ||
[[Dyson]] updated | [[Dyson]] updated its repair policy, offering customers the following three options to repair their devices:<ref name=":0">[[Louis Rossmann - Video Directory]]: [https://www.youtube.com/watch?v=JpbT74bpaTk Dyson ends relationship with 3rd party repair centers]</ref> | ||
* Visit a Dyson Service Center | *Visit a Dyson Service Center | ||
* | *Use online troubleshooting tools | ||
* Contact Dyson | *Contact Dyson directly | ||
The company no longer allows repairs through third-party repair centers. Dyson described this decision as '<nowiki/>''difficult''<nowiki/>' but emphasized its commitment to ensuring that '''all services and repairs meet Dyson's high-quality standards for our owners''<nowiki/>'.<ref name=":0" /> However, no evidence was provided to suggest that third-party repair centers were unable to meet these standards. | |||
In a related and more recent development, Dyson only provides replacement parts for components that require no tools to replace. Internal parts are not sold at all.<ref name=":1">https://community.dyson.com/ask-the-community-49/why-doesn-t-dyson-allow-for-the-eu-right-to-repair-laws-6991 [https://web.archive.org/web/20250119134601/https://community.dyson.com/ask-the-community-49/why-doesn-t-dyson-allow-for-the-eu-right-to-repair-laws-6991 archive link]</ref> The company justifies this policy by stating that "the installation process could expose customers to the risk of electrical shock, and all repairs should be carried out by a competent, qualified engineer"<ref name=":1" />, effectively limiting repairs to Dyson-authorized personnel only. | |||
== Impact on consumers == | ==Impact on consumers== | ||
Whenever customers need to repair their devices, they | Whenever customers need to repair their devices, they are now required to go directly to Dyson for service. This approach raises questions about convenience, cost, and the lack of choice in repair options. | ||
== Affected product lines == | ==Affected product lines== | ||
All Dyson products. | All Dyson products. | ||
== References == | ==References== | ||
<references /> | <references /> | ||
[[Category:Dyson]] | [[Category:Dyson]] | ||
Revision as of 21:13, 10 February 2025
Incident
Dyson updated its repair policy, offering customers the following three options to repair their devices:[1]
- Visit a Dyson Service Center
- Use online troubleshooting tools
- Contact Dyson directly
The company no longer allows repairs through third-party repair centers. Dyson described this decision as 'difficult' but emphasized its commitment to ensuring that 'all services and repairs meet Dyson's high-quality standards for our owners'.[1] However, no evidence was provided to suggest that third-party repair centers were unable to meet these standards.
In a related and more recent development, Dyson only provides replacement parts for components that require no tools to replace. Internal parts are not sold at all.[2] The company justifies this policy by stating that "the installation process could expose customers to the risk of electrical shock, and all repairs should be carried out by a competent, qualified engineer"[2], effectively limiting repairs to Dyson-authorized personnel only.
Impact on consumers
Whenever customers need to repair their devices, they are now required to go directly to Dyson for service. This approach raises questions about convenience, cost, and the lack of choice in repair options.
Affected product lines
All Dyson products.